While AccuSourceHR’s UI is nothing to write home about (it is neither bad nor great), we were impressed by how the background check tool presents the check results of candidates. The color-coded headings make it so easy to skim and navigate. Plus, when you need to see further info, the report delivers. Underneath each heading, it shows all the records the system has found, if any, so you can easily validate the report's accuracy.

We were also elated to find out that AccureSourceHR’s support is on par with its competing peers. When we asked some HR professionals how they felt about using this software for their pre-employment screening, “friendly,” “timely,” and “helpful.” were the top phrases they brought up. What's more, AccuSourceHR provides dedicated customer success managers on top of the standard call, email, and live chat support for its custom plan. It’s, hence, safe to say you can’t go wrong with this level of customer care.

If you’re in the hospitality or entertainment industries, you may have heard of Five Diamond—a renowned background check brand with a solid record of client base in these markets. In late 2023, AccuSourceHR acquired Five Diamond. This move has powered up AccuSourceHR’s capabilities in markets it was less known of before.

Unfortunately, we (and perhaps several other small businesses) are not happy about how AccuSourceHR markets its services. Although the vendor has added the RapidSource plan catering to small-scale screening needs, considering that it charges $99 for every new account set up, we can relate to those being on the fence about whether to give the background check software a try.

We would like to see better in-app notifications as well. For now, even if an applicant gets flagged on their check, AccuSourceHR will just notify you that the check is completed. You won’t be able to find out about that unless you go check further details in the screening report—bummer!