You may not be impressed with Atlantic’s user interface, which, while easy to navigate, is hardly considered modern, especially when compared to Certn, Checkr, or Sterling. Nevertheless, we bet you’ll love the check services and support this tool offers.

Few vendors provide ongoing national and international screening, fingerprinting and social media checks in one platform like Atlantic does. More importantly, it is one of the rare few that offer human-verified screening services: Every non-clean background check report generated triggers a human verification check. We can imagine how helpful it will be for employers to avoid reputational, financial, and legal consequences due to false screening results.

To test Atlantic’s customer service, we gave both its chat and phone a try. They picked up our call after a few rings while chat took just four minutes to get back. If you’re more into self-help support, though, what Atlantic has likely won’t satisfy you. The vendor’s knowledge base provides video tutorials in addition to FAQs, yet most of these videos are at least six years old.

While we love the pricing transparency this background check software offers (anyone visiting Atlantic’s pricing page can see exactly how much they’d have to pay for each screening service), we notice the software isn’t very friendly toward SMBs. Atlantic makes it clear that it won’t serve you if you have under 50 employees and will direct you to its partner, TransUnion ShareAble, instead. It also won’t let you use certain services (e.g., MVR, I9 Form) alone unless you have already opted for one of its background check packages.