Introduction
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GoodTime has found a great balance between helping talent teams leverage AI and focusing human expertise where it counts the most. The AI takes care of tedious tasks like interview scheduling, reminders for candidates and interviewers, and data analysis so that you can focus on building a solid relationship with your candidates.
Ratings
Ease of Use
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Key Differentiator
Price
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PROS
- GoodTime’s automation speeds up hiring, making it possible to complete the entire candidate pipeline within two weeks.
- The platform offers extensive customization, such as creating custom tags, setting interviewer availability, and designing templates for panels and emails.
- Custom branding options reflect your company's personality, making the tool feel more engaging and less generic.
- Their customer support is excellent, with 24/7 chat assistance, a dedicated Customer Success Manager, and a team that actively addresses bugs and feedback.
CONS
- Because of its complex functionality, GoodTime’s user interface can be a bit tricky for a new user to navigate.
- Occasional bugs are reported by its users, mainly related to syncing with the calendar and ATS.
- Unless your team hires a large number of people, GoodTime can be expensive.
GoodTime
GoodTime
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VidCruiter
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Paradox
myInterview
myInterview
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One of the reasons we chose GoodTime for this guide is its efficiency. Their main driver is to simplify one of the most tedious parts of recruiting: coordinating interviews between candidates and interviewers. Through automation, GoodTime can easily accelerate the entire candidate pipeline, from the first interview to the final offer, within two weeks.
Instead of playing a game of calendar Tetris where you exchange back-and-forth emails with candidates to finally find a time that suits both the interviewer and the candidate, you can bank upon GoodTime’s intelligent matching algorithm, which will automate 90% of the interview scheduling tasks. Here’s how it works:
The recruiter sends an interview request to the candidate, which provides them with many options for dates and times to choose from. One of the most impressive things about GoodTime is that if there are multiple interviews, candidates can split up the interviews over different days. Once the candidate has provided their availability, GoodTime will automatically check the interviewer's availability and generate a list of time slots that work for everyone involved in the hiring process. As a recruiter, you only have to send interview invites to candidates with a single click.
Further, we like that the software’s integration of AI is quite extensive. Factoring in different variables, it selects the most suitable interviewer for each interview, distributes interview workloads to ensure fairness, and summarizes candidates’ resumes to help interviewers prepare in just minutes. Our tests also found that the tool identifies patterns in your hiring process and gives AI-driven recommendations to improve your processes continually. At the same time, GoodTime lets you personalize the hiring process with features that allow you to text candidates, create dynamic message templates, and collect anonymous candidate feedback at every step.
Lastly, we must mention their customer support again. They’re incredibly quick to respond to your queries. According to Elton, a program manager at a mid-sized company, “When I asked for support, to my surprise, I got one of the founders on the phone working with me on how to solve my problem. It was nice to see that their management demonstrably cares about getting customer feedback like this.”
If your business does not have a plan to grow headcount or replace key roles over the coming year, GoodTime Hire may not be a good investment for you. It can be more expensive than other solutions on the market due to its extensive feature set, so if you are on a tight budget it may not be a fit at your current stage. That said, it’s best to book a demo with them to get the exact pricing based on your team size.
GoodTime serves relevant sectors and industries, including tech, financial services, healthcare, manufacturing, retail, and more. The software is used by over 300 companies, including many notable ones such as Hubspot, HelloFresh, OLX, Spotify, Pinterest, and Lyft.
- Automated scheduling: Scheduling in GoodTime is candidate-centric and automated. What that means is candidates give their availability and GoodTime automatically comes up with matching times from interviewers’ calendars.
- Automated re-scheduling and conflict management: Sometimes people just can’t make a meeting. To work around such situations, GoodTime automatically selects a qualified interviewer to replace one that has bowed out, and updates invitations silently. It also allows candidates to reschedule themselves as needed. If there is a conflict it can’t resolve, it will highlight the issue for your recruiting team with a notification so you can take action.
- Batch scheduling: You can review multiple candidates’ availability and schedule interviews simultaneously to fill roles faster.
- Branding: Despite it being automated, GoodTime allows you to personalize every interaction with branded schedulers and reminders.
- Interviewer matching: You could choose from a pool of interviewers and match them with the candidates that best suit their skills, focus, and team.
- Interviewer training: Interviewer training recently went through a significant upgrade, with a focus on expanding your interview teams to open up scheduling options. You create training paths, assign employees, and GoodTime will automate the rest. Trainees are automatically included in path-associated meetings to shadow, and then reverse shadow, with your senior interviewers, learning along the way. You can track their progress from a dashboard and graduate them into your interviewer pool when they are done.
- Automated load balancing: This feature lets you set load limits for interviews to spread the work evenly between different interviewers.
- Panel diversity: GoodTime allows you to diversify your interviews by creating tags for members. You could then easily identify interview panels using key attributes such as “Women Leadership” “BIPOC”, etc.
- Analytics: GoodTime lets you get insights into your interviews in many ways. You can tailor feedback surveys for candidates at each stage of the interview, review leaderboards for recruiters and interviewers, and track the time spent on each interview so you could forecast and improve upon future interviews.
GoodTime integrates with key applicant tracking systems such as Workday, iCIMS, SuccessFactors, SmartRecruiters, Greenhouse, Lever, Jobvite, and BambooHR. Additionally, it natively integrates with a suite of calendars, video conferencing tools, coding software, and other management tools, including Google Calendar, Office 365, Zoom, Slack, and more.
GoodTime has three plans, including automated scheduling, interviewer selection, dynamic content personalization, interviewer training management, candidate feedback, reporting, and round-the-clock support and expert guidance.
- Starter plan: This plan suits recruiting teams of all sizes with medium to high candidate volume and standard reporting requirements. You’ll have to book a demo to get custom pricing.
- Professional plan: This package includes deeper automation and insights than the Starter plan. You’ll have to book a demo to get custom pricing.
- Enterprise plan: This plan is suitable for large-scale companies with high to very high candidate volume and advanced reporting requirements. You’ll have to book a demo to get custom pricing.
Enterprise talent teams are seeking human-centric AI to automate interview scheduling and enhance the hiring experience for candidates and TA teams.
Initially, GoodTime stood out as a specialized meetings tool with two products: GoodTime Hire (for interviews) and GoodTime Meet (for every other type of meeting). Over time, the product has leaned into its core appeal as a human-centric AI hiring tool. The product has also evolved to better serve enterprise-level hiring organizations for corporate and high-volume roles.
Initial setup can be challenging, and the learning curve for GoodTime is slightly high due to the vast number of features it offers. However, once everything is in place, you won’t have to go back and forth daily to adjust your settings.
To implement GoodTime Hire, you’ll have to provide some details about your company and their implementation team will contact you to guide you through the entire process.
GoodTime has many free resources such as blogs, eBooks, and webinars to help their customers make the most out of GoodTime. When you buy GoodTime, you’re also assigned a Customer Success Manager who helps with the implementation process and provides regular training. If further support is needed, you could reach out to them via email, live chat, or phone. They’re very quick to respond, sometimes in under three minutes.
If you have suggestions for improvement, you could also contact their customer support team about it. Matthew W, who works at a large-scale enterprise said, “Personally, I love how GoodTime values client feedback and takes our requests for improvements to the tool seriously. I've already seen several changes since we started with the tool that have made our investment that much better.”
GoodTime was founded by Ahryun Moon, Jasper Sone, and Peter Lee who met at a hackathon in 2014. They started the company with the sole aim of improving the process of job interviews for hiring teams. But when they started seeing the kind of impact their product was leaving on recruiting teams, they decided to expand their business to include all types of meetings.
The mission behind both their products is to make meetings smarter and help drive better results every time people get together.
Company HQ
San Francisco, California
Number of Employees
90+
Year Founded
2016
Amount Raised
$16.7 million over five rounds of funding by 11 investors. The latest round of funding was Series A and took place on June 23, 2021.
FAQ
Who uses GoodTime?
GoodTime is mainly used by recruiters to schedule interviews between job candidates and interviewers.
Will GoodTime integrate with my ATS?
GoodTime syncs all candidate and interview data with your ATS. As of now, it integrates with Greenhouse, Lever, Workday, SmartRecruiters, Jobvite, and iCIMS.
