ICIMS is a giant in this space. Built for large companies with a global presence, ICIMS' Talent Cloud encompasses multiple solutions that will help you manage candidates throughout their lifecycle.
Ratings
Ease of Use
Best For
Key Differentiator
Price
Free Trial
PROS
- ICIMS is a powerful recruiting solution that can handle high volume hiring of up to 50,000 candidates.
- The platform is constantly evolving through developments and acquisitions, giving users more features.
- The reporting feature is robust and retrieves data accurately.
- ICIMS has a growing marketplace of over 300 integrations with third-party products.
CONS
- A significant number of users complained about the UI’s complexity and that it looks dated compared to other cloud-based recruiting products.
- Customer support is slow at times and only available through phone and by creating a support ticket online - no live chat support yet
- The platform packs an overwhelming amount of features yet still lacks some useful capabilities such as automated reference checking.
- No transparent pricing or free trials, and according to several users, the cost of implementation as well as integrations is high compared to other recruiting solutions.

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ICIMS Talent Cloud is a comprehensive talent management and acquisition platform designed for large companies and enterprises. It allows you to attract new candidates through customizable career sites, employee-generated testimonial views, and personalized email/text campaigns. iCIMS also allows you to promote existing employees through internal mobility programs. Once you receive applications, you can keep track of candidate profiles and manage them through customizable hiring workflows.
Besides processing the applications of active/interested candidates, ICIMS helps you to continuously engage passive candidates through their CRM. You can organize passive candidates in pipelines and deploy personalized multi-channel marketing campaigns to attract them. You can also enable candidates to sign up for alerts so that they’re automatically notified when a job that’s relevant to their skills is posted.
Leveraging the power of artificial intelligence and machine learning, ICIMS’ talent matching feature automatically brings up suitable candidates for your posted jobs. iCIMS also has a smart assistant that facilitates candidate self-service, qualification screening, and interview scheduling.
To see your hiring process through to the end, ICIMS now offers features for live and recorded interviews, language proficiency testing, offer management, and onboarding. If you’re a large company with frequent or volume hiring needs, ICIMS is worth checking out. It is robust, feature-rich, and constantly evolving to cover more functionality.

I use iCIMS pretty regularly as part of supporting recruiting activities. Most of the time, I'm in the system reviewing candidate profiles, checking where candidates are in the hiring process, and helping move things forward when needed, including pushing hiring managers to be timely. I also use it to track job postings, both internal and external, and make sure roles are active and visible to the candidates.

One thing I like is that it keeps all candidate information and job postings in one place, which makes it easier to stay organized when managing multiple roles.
It gives clear visibility into where candidates are in the hiring process, so it's easier to track progress and follow up when needed.
It works well for both internal and external recruiting, which helps keep things consistent across different types of hires.
We started using iCIMS because we were looking for a more consistent way to manage recruiting across both internal and external candidates. Before that, a lot of our hiring process felt inconsistent depending on the team, and it wasn't always easy to track where candidates were in the process across different stages.
We also wanted something that gave hiring managers better visibility into where things stood without relying on back-and-forth emails and manual follow-ups.
I've personally used iCIMS for about two years in an HR role, working closely with both recruiters and hiring managers throughout the hiring process.
The system can feel a bit clunky at times, especially for managers who don't use it regularly.
Some parts of the interface take time to get used to, and it's not always obvious where to find certain things.
Reporting is useful, but getting exactly what you need can take some extra effort or workarounds.
In my experience, iCIMS feels more structured compared to some other recruiting tools I've used. It does a good job of keeping everything organized, especially when you're managing multiple roles at the same time. Some other tools I've come across are a bit more modern in design and easier to learn quickly, but they don't always give the same level of control over the hiring process.
One thing to think about is how well the tool fits your overall hiring process, especially if you have multiple teams involved in recruiting.
Ease of use is also important, since hiring managers will need to use it regularly and it shouldn't feel too complicated.
It's worth looking at how the system handles workflows and approvals, because that can either slow things down or help keep everything organized.
Over time, I've seen iCIMS make some updates that made it a bit easier to use day to day. Earlier on, some parts of the system felt harder to navigate, but updates have helped clean up the interface and make workflows more straightforward. I've also noticed better flexibility in how you can manage candidate stages and track progress compared to before.
iCIMS works well for mid-sized to larger organizations that have ongoing hiring needs and multiple roles at the same time. It's especially useful when there are several hiring managers involved, since it helps keep everything organized and consistent across teams.
iCIMS probably wouldn't be the best fit for smaller organizations that have very basic hiring needs or only hire occasionally. It can feel like more of a system than they actually need, especially if there isn't a dedicated HR or recruiting team managing it.
I use iCIMS weekly. I use iCIMS for our payroll processing. I use iCIMS for our quarterly performance check-ins. I also use the iCIMS systems for annual compensation planning and analysis. I use iCIMS for disciplinary write ups of employees.
I also use iCIMS for individual development plans for high potential employees. I use the system for compliance with the Affordable Care Act as well.
I like the cost of iCIMS as it fits my company's budget. I like that the system regularly updates with payroll laws and compliance for our multi-state company. I like that I have a dedicated account representative. I like that there are many different training options in the portal. I like that it is user-friendly, even for those who are not well-versed in computers.
My company and my HR Team was struggling to keep employees engaged and we needed an electronic system that would allow us to conduct regular performance reviews so that we could develop and keep our team motivated.
We needed a system that would offer us the ability to use it for both payroll and performance, in addition to housing our employee benefits. We also required the provider to offer training and be easy to use and learn.
We needed a company that was strong and had an excellent service team. We also required that it offer carrier connections, as we have several different benefit providers. We also needed the system to be cost-efficient.
I wish that the system was more accommodating with templates. I think that if the system offered robust templates for processes and procedures for an HR Team, they would sell a lot more of it.
Many HR professionals need assistance with creating and refining processes and procedures and I think that if the system offered a diverse offering of templates, it would save people a lot of time.
iCIMS is somewhat competitive to companies like ADP. It is not competitive to larger HRIS offerings such as Workday. It is a viable option for a young and small business, needing basic HR and payroll functionality.
What is their budget? How many states do they do business in? How many employees must they provide access to? How is the training structured? Do they train managers or only the HR Team? What is the Implementation Period and requirements of time and money and personnel?
iCIMS has done a satisfactory job in evolving with user needs, namely training requirements and payroll law updates.
iCIMS is great for a small business that is just starting out. iCIMS is great for a company that has a dedicated payroll person. iCIMS is a solid option if you want to keep a reasonable cost to your payroll and benefit processing.
A very large business that is not willing to have a dedicated HR Department who can build and implement the system would not bode well with iCIMS. iCIMS is not good for a company that is not willing to self-learn and go at their own pace. It is not good for a company that requires a ton of customization.
iCIMS is used for all job applicants regardless of the professional level. The system allows us to provide automated messages to applicants regarding next steps. The system is also tailored for different views for applicants, clients, and HR support. The iCIMS system has been helpful for multiple hiring classes for more than one vacancy.
User friendly regardless of user access whether it's through the applicant experience or client access. Great analytics and analysis for monitoring hiring data. Stability in handling large volumes of applicants across organizations.
We use iCIMS as an applicant tracker tool when hiring. iCims provides applicant statusing and can help clients engage with prospective applicants in scheduling interviews and assessments.
I've used this program for 5+ years to assess our talent pool and support the organization in hiring. Overall, the iCIMS program is user friendly and it provides excellent end to end functionality.
Would like to have more autonomy in selecting integrated applications. Complexity in understanding the program at first, requiring more training than expected.
The analytical data generated is far more advanced than other systems used.
Provide ample time for training employees on the system. Understand the limitations in application integration with certain systems.
AI automation has helped in candidate filtering.
iCIMS is good for larger organizations with multiple hiring needs.
iCIMS is not good for small businesses with less than usual hiring needs.

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If you’re a small or medium-sized business with hiring needs that are few and far between, ICIMS isn’t the product for you. It was designed for larger companies and enterprises that hire over 500 employees a year.
ICIMS has over 4000 customers, including Ulta, Target, Microsoft, PwC, Uber, and UPS.
- Applicant Tracking: Source candidates from multiple channels, build your own talent pool, customize hiring workflows, and receive AI-powered candidate recommendations.
- Career sites: Create custom-branded career sites that showcase your company’s culture, enable alerts so candidates are notified when jobs that are relevant to them are posted, and allow candidates to reach out via a conversational AI chatbot.
- Candidate relationship management: Build talent pipelines and engage candidates through multi-channel marketing campaigns.
- Digital assistant: ICIMS’ AI-enabled digital assistant facilitates candidate self-service, qualification screening, and interview scheduling.
ICIMS also has capabilities for:
- Internal mobility program creation
- Personalized email and text campaigns
- Candidate texting
- Employee testimonial videos
- Offer management and onboarding
- Live and recorded video interviews
- Language proficiency assessments
- Reporting and analytics
- Mobile app
The pricing of ICIMS' plans isn't disclosed upfront. Contact a sales rep to get a custom quote.
ICIMS is best suited for enterprises and recruiting agencies with frequent hiring needs.
ICIMS does offer implementation services to help new customers get up and running as quickly and as efficiently as possible. They’ll first understand your recruitment challenges and needs, then develop a plan to address them and walk you through the system. Once all parties are in agreement, iCIMS’ team will begin setting up and fine-tuning your instance. All that’s left now is to conduct user acceptance testing, train your in-house staff, and officially go-live.
ICIMS has a Customer Community where users can get technical support, resources, release information, and more. For further help, customers can contact iCIMS’ support team by phone, or by creating an online case, which is iCIMS’ preferred method of communication.
ICIMS is a New Jersey-based cloud-based recruiting platform that offers solutions for applicant tracking, candidate relationship management, employer branding, and more.
ICIMS is a well-known leader in the HR tech space; they’ve spent the last 20+ years fine-tuning their offering to meet the constantly changing recruiting challenges and remain among the best providers. Today, Their platform is used by over 4,000 companies across different verticals, including 40% of the Fortune 100.
Company HQ
Holmdel, New Jersey, United States
Number of Employees
1200+
Year Founded
1999
Amount Raised
$92.6M
FAQ
About SSR

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