Adopting AI for everyday work is easier said than done. 22% of organizations are aggressively pursuing full AI integration while 33% are currently functioning with limited AI integration. An additional 45% are still in the exploratory phases of adopting AI.
With these numbers in mind, it’s easy to come to the conclusion that most organizations have yet to achieve full AI-savvy. In some cases, the lack of AI integration can be chalked up to the current, fragmented state of AI tech in general.
I recently spoke to Paul Carney, founder of Perpeta, and Mark Feffer, founder of WorkforceAI.news, about the use of AI tools in the HR industry, and how HR professionals can make the most of their AI tech.
“Right now you’re seeing a lot of fragmentation. A lot of individual tasks are available as individual applications, but they’re going to start to come together. I think they’re going to be wrapped into programs that are more focused on the core, say, HR application rather than the AI application.” – Mark Feffer
Other times, the lack of integration is a direct result of the costs associated with the current generation of AI systems and LLMs. Although a few, like ChatGPT, offer some amount of free functionality, many advanced features are locked behind expensive paywalls. However, experts believe that these prices will eventually decrease as AI tech becomes more commonplace.
“If you remember the first computers that came out, they were pretty expensive. You couldn’t go out and get a desktop computer for a few hundred dollars. It was probably going to cost you a few thousand dollars. But as the technology became more common, the price came down.” – Mark Feffer
While you’re waiting for the price of AI tech to decrease, there are still some steps you can take to help your team understand the importance of AI integration.
Maintain Transparency
Some employees are afraid that AI will take over their jobs. As such, it’s important to provide as much transparency into the process of AI integration, including your plans for the future, as you can.
In some cases, simply reassuring your team of the need for Human-AI collaboration is enough to curb any fears they may have.
Give the AI as Much Information as Possible
When dealing with an AI, you need to be as specific as possible.
This is especially true in the initial stages of AI integration, when you and your team aren’t yet convinced of its worth. Giving the AI specific instructions and expectations will only improve the end result, which could be enough to convince everyone in your organization of its value.
Double-Check the Results
Never rely on AI alone.
These systems still have a lot of bugs, glitches, and issues to work out, so it’s important for a human to monitor the results, double-check the facts, and make the necessary corrections.
“If you’re using an AI to help you draft something, whether it’s a job description or a white paper or what have you, it doesn’t absolve you of the responsibility of making sure it’s correct. Your knowledge as an HR professional is still very important to the equation.” – Mark Feffer
Studies have shown that 52% of ChatGPT answers contain some amount of incorrect information. Current-gen AI systems are far from perfect, but they are improving with time.
“Instead of calling it artificial intelligence, it should be called augmented intelligence. Originally, ChatGPT didn’t know how many letter Rs there were in the word strawberry. It just knows it as a color, as a fruit. It doesn’t know the word because it’s a pattern matching system.” – Paul Carney
Making the Most of Your AI Technology
Since AI is still in its infancy, now is a great time to begin exploring the opportunities it provides. While it will certainly continue to evolve over the next few years, those who are amongst the first to invest significant time and money into AI will already be prepared to harness the true power of these next-gen systems by the time they hit the mainstream.
