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Best Payroll and Benefits Software

Best Payroll and Benefits Software Solutions in 2026

An unbiased review of the best payroll and benefits software, handpicked by SSR payroll experts.

Rodrigo Vázquez-Mellado
Written by
Rodrigo Vázquez-Mellado
HR and B2B software analyst and advisor, tech writer and editor, former conversational designer
Contributing Experts
We are a reader supported site with strict editorial standards, clicks may earn a fee which supports our testing. Learn More
Last Updated: Jul 06, 2026
TOP
Sound option for midmarket companies
Paycom
4.1
Popularity Score
3.9
User Score
4.0
Product  Score
Visit Website
TOP
Sound option for midmarket companies
Paycom
4.1
Popularity Score
3.9
User Score
4.0
Product  Score
Learn More
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Best for SMB payroll and benefits administration
Justworks
4.0
Popularity Score
4.6
User Score
4.4
Product  Score
Visit Website
TOP
Best for SMB payroll and benefits administration
Justworks
4.0
Popularity Score
4.6
User Score
4.4
Product  Score
Learn More
TOP
Highly flexible solution for multi-source feedback
Engagedly
4.1
Popularity Score
4.4
User Score
4.1
Product  Score
Visit Website
TOP
Highly flexible solution for multi-source feedback
Engagedly
4.1
Popularity Score
4.4
User Score
4.1
Product  Score
Learn More
TOP
SMB-focused CRM with solid UX
Popularity Score
User Score
Product  Score
Visit Website
TOP
SMB-focused CRM with solid UX
Popularity Score
User Score
Product  Score
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TOP
Highly scalable payroll and HR for solopreneurs and SMBs
Paychex
4.1
Popularity Score
3.9
User Score
4.1
Product  Score
Visit Website
TOP
Highly scalable payroll and HR for solopreneurs and SMBs
Paychex
4.1
Popularity Score
3.9
User Score
4.1
Product  Score
Learn More

Best Payroll and Benefits Software

Papaya GlobalIdeal for multi-national teams
PaycorBest for US payroll management
RemoteBest for remote-first teams
QuickBooksTop choice for simplicity
OnPayBest for affordability
NamelySelf-service payroll and benefits solution

Paylocity

: Best for midsize companies

ADP

: Best for large enterprises

Paychex

: Best for multi-state payroll

Rippling

: Best for HR automation

Gusto

: Best for small businesses

TOP
Sound option for midmarket companies
Paycom
4.1
Popularity Score
3.9
User Score
4.0
Product  Score
Visit Website
TOP
Sound option for midmarket companies
Paycom
4.1
Popularity Score
3.9
User Score
4.0
Product  Score
Learn More
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Best for SMB payroll and benefits administration
Justworks
4.0
Popularity Score
4.6
User Score
4.4
Product  Score
Visit Website
TOP
Best for SMB payroll and benefits administration
Justworks
4.0
Popularity Score
4.6
User Score
4.4
Product  Score
Learn More
Over 3 million HR leaders trust our advice

Introduction to Payroll and Benefits Software

Payroll processing and employee benefits go hand in hand, but not all payroll software can nicely handle both. We've been reviewing payroll software since 2018 and have checked out hundreds of options – that's what led us to make this buyer's guide.

Read on to find out which platforms that are great at both payroll and benefits, plus expert advice on picking the right vendor, things to watch out for, major benefits, and pricing.

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Our Criteria: Here's How We Chose The Best Payroll and Benefits Software

To select the best payroll and benefits software and to ensure we specifically list products offering this combination of functionality rather than general payroll software, we did demos, conducted user interviews, and tested dozens of tools that met the basic requirement. The ones that made the cut excel particularly in three key factors: ease of use, payroll automation, and benefits packages.

  • Ease of use: The sweet spot is a tool where everything is easy to figure out; you’re not overloaded with buttons and text, yet you don’t sacrifice robustness and capabilities. These tools are all remarkable in the way they solve this challenge. 
  • Payroll automation: Something is not quite right if a payroll tool doesn’t let you automate a good portion of the job with confidence. We prioritized vendors who are pushing the envelope here. 
  • Benefits packages: To be a best-in-class payroll and benefits tool, the benefits module needs to go beyond the basics. Tools that just do 1-2 benefits on top of payroll don’t cut it. We’re looking for those that offer good variety, and even for international teams, on top of a world-class payroll product. 

To learn more about our process for vetting software companies, you can read this blog on how we evaluate HR tech vendors.

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Compare the Best Payroll and Benefits Software

Popularity Score
Best for
Key Differentiator
Pricing
Free Trial
Customers
Users Score
Product Score
4.1
Mid to large businesses looking for payroll & HR services
Payroll + HR management for companies of all sizes
Custom Pricing
Get pricing info
No
12,000+
3.9
4.0
4.4
Teams that include full-time employees and contractors
Good bet for EOR/Contractor Management parity
Starts at $29/mo
Get pricing info
No
40,000+ companies
4.6
4.5
4.0
U.S.-based SMBs
IRS CPEO-certified payroll
$8/employee/month + $50 base fee
Get pricing info
No
N/A
4.6
4.4
Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast

Need Help? Get Custom Recommendations for Best Payroll and Benefits Software

Talk to An Advisor

Detailed Reviews of the Best Payroll and Benefits Software

Paycom

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Paycom
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Popularity Score
4.1 / 5
User Score
3.9 / 5
Product Score
4 / 5

Why we picked Paycom

Paycom offers online payroll services and HR software solutions for both big and small businesses to manage the entire employment life cycle.

PROS

  • Paycom's payroll system is easy to use and customize.
  • They now have a Global HCM offering with the aim of expanding access to users in over 180 countries.
  • Customers have praised the responsiveness of the support team and their willingness to help with any issues that arise.
  • Paycom assigns each account a dedicated rep who can provide support and answer questions.
  • Paycom is constantly updating its software with new features and improvements.
  • It has a reasonably functioning mobile app.
  • Proprietary HR, payroll, time, and learning tools run on one database.
  • Strong employee self-service tools for managing personal, payroll, benefits, and time-off information.
  • Single database keeps employee data consistent across HR and payroll workflows.
  • Deep HR and payroll integration enables automation across the employee life cycle.
  • Broad automation reduces manual work across everyday HR processes.

CONS

  • Paycom does not integrate directly with QuickBooks, so users that use both systems must manually enter data into Paycom.
  • Some customers have experienced slow access to tax reports.
  • Some of the members on the customer support team are new and at times, don’t have answers to questions or solutions to issues. 
  • Paycom price has increased in recent years.
  • No free trial.
  • Integrations are limited.
  • Pricing can be high compared with more focused HRIS options.
  • Reporting can be complex and cumbersome for administrators to customize.
  • Requires customers to run payroll with Paycom to access the HR suite.
  • Limited flexibility for organizations that rely on external integrations.
Paycom's payroll platform dashboard

Paycom Review

We recommend Paycom for medium to large businesses since the platform provides payroll and HR solutions, which from our experience, are comprehensive and user-friendly.

Paycom impressed us with its guided self-service technology, Beti, which is accessible on browsers and mobile devices. The Android app received positive feedback for its user-friendly interface and comprehensive employee self-service features, including time clock punching, time-off requests, accessing pay stubs and benefits, reviewing paychecks, and submitting receipts for reimbursement.

As an admin, you can customize employees’ access to these features and manage HR tasks on the go. Employees have control over their HR data, including earnings and personal details. However, Paycom currently offers only direct deposit and paper checks, with no available pay card option.

While originally focused on serving the U.S. market, Paycom has expanded its reach with the introduction of their Global HCM, enabling users in over 180 countries to access its services. This enhancement demonstrates Paycom's dedication to addressing the needs of global teams, further solidifying its value-for-money proposition.

While Paycom has its strengths, we noticed there are a few areas where it falls short. Integration options remain limited, relying solely on API integrations, which can prolong implementation and require IT involvement. The connection with third-party software, like QuickBooks, is not seamless, resulting in manual data entry. Additionally, customer support quality varies, with some representatives lacking system knowledge, leading to delayed issue resolution or multiple follow-ups.

Paycom Customers

Paycom Pricing

The pricing of Paycom’s plans isn’t disclosed on the website. You do have to contact their sales team to get a custom quote.

How has Paycom Changed Over Time?

Best For

Paycom’s full-service payroll makes it a great solution for midsize and large businesses to have a full suite of payroll and HR services.

Paycom in action
Reviewer's Rating
6/10

I don't use it as much as my team, but we do use it consistently for: tracking and reporting on various employee data, doing payroll, managing benefits, timesheets (clock in/out for hourly folks too), and storing documentation.

What do you like about Paycom?

It is able to handle centralized payroll for multiple entities, affordable compared to some competitor options, has views for both managers and employee self-service, and allows employees to review and ‘approve’ their paychecks in advance.

Why did your organization buy Paycom, and how long have you used it for?

We have worked with Paycom for about 5 years. We had outgrown BambooHR (at least at the time, they didn't have integrated payroll) and then had a really bad experience with BeyondPay. We needed a combined HR/payroll system that could accommodate multi-state as well as multiple legal entities (we have affiliates managed by central HR/acct). Paycom was the most affordable option that could accommodate our needs at the time.

What do you dislike about Paycom?
  • The reporting functions aren't great: the filtering options rarely work as they are supposed to so we often do a workaround where we run a huge report file and then use XLS filters to get the data we need as opposed to producing a report from the system that is what you need from the start.
  • Limited customization options: we have many things we’d like to track and there is cap on the number of custom fields that can be added.
  • The clock in/out functionality is clunky: it works fine if people all work under one company code/work type. If you need to assign hours to different projects (say you want to track learning hours, or you have funding partners and you need to track hours on their grant) it’s very cumbersome for hourly employees.
How is Paycom different than their competitors?
What Instructions should people think about when buying this type of tool?

How much customization do you need” is an important thing to consider and also whether you need data sync between other platforms. If so, Paycom may not be the best fit for you.

How has Paycom changed or evolved over time to meet users needs?

Honestly don't feel like they've evolved much in the time we've used them.

What specific type of user or organization is Paycom very good for?

Small, fairly simple organizations

What specific type of user or organization would Paycom not be a good fit for?

Large and/or complicated organizations

Deel

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Deel
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Popularity Score
4.4 / 5
User Score
4.6 / 5
Product Score
4.5 / 5

Why we picked Deel

Deel’s software was designed for payroll compliance in over 130 countries. It also incorporates some core HR features and has a notably easy-to-use interface.

PROS

  • Deel excels in customer support, offering around-the-clock in-app help and an industry-leading 2-3 day onboarding speed. Users can also access local payroll experts across jurisdictions, which aids contractors in establishing themselves as LLCs, for instance.
  • Integration with popular software like Quickbooks, Bamboo HR, and Greenhouse, along with customizable integrations, streamlines processes.
  • Tech-enhanced self-service approach for quick setup. Identity verification is swift, often under 24 hours.
  • Automated invoice generation for both company and contractor/employee sides.
  • Excellent 24/7 customer service with fast onboarding (2-3 days) and local payroll experts in each jurisdiction.
  • Seamless integration with platforms like QuickBooks, BambooHR, and Greenhouse, plus custom integration options.
  • User-friendly, self-service features enable quick setup; identity verification often takes under 24 hours.
  • Automated invoices simplify payments, provided they're in English.

CONS

  • The benefits offered could be considered basic compared to more specialized vendors.
  • Certain modules like onboarding automation are only offered as add-ons at an additional cost.
  • Flexibility is limited in modifying contracts or service agreements; changes often require addenda.
  • A $5 payout fee is applicable.
  • Invoice generation appears to be available exclusively in English.
  • Key features like onboarding automation are add-ons, which may increase costs.
  • Limited flexibility in modifying contracts or service agreements; changes often require an addendum.
  • Invoices cannot be generated in languages other than English.

Deel Review

Deel is one of the top companies for international payroll. If you have an international team of remote workers, it’s a tool that’s worth looking into. You can use it to hire people as contractors or as full-time employees through either the EOR or PEO offerings.

Deel payroll and benefits software

The tool itself is quite easy to use and ever-expanding. Since we first became familiar with the tool, Deel has grown to include basic HR features, as well as a myriad of other hiring workflows. These include background checks, equity plans, flexible workspaces, employee onboarding, visa and immigration consulting, and more.

Deel Customers

40,000+ organizations, including Andela, HomeLight, and Makerpad.

Deel Pricing

Deel offers comprehensive payroll and benefits solutions.

Managed Payroll:

  • Global ($29/employee/month): Fully managed, including tax, multi-currency, reporting, and integrations.
  • US ($24/employee/month): Compliant federal/state/local tax filing (W-2, 1099) and compliance across all states, with integrations.
  • Self-serve: Available in US, UK, Canada, Singapore, offering country-specific compliance and reporting, with optional expert support.
  • Add-ons: Payroll Connect (reporting), Treasury services (funding), and Premium expenses (reimbursement/approvals).

Deel Benefits:

  • Benefits Admin: Unified administration for EOR, PEO, and payroll, covering plan tools, enrollment/renewal reporting, QLE management, and carrier integration.
  • Benefits Marketplace: Compare and purchase global statutory and optional benefits via a brokerage network.
  • Managed Benefits: End-to-end administration, including employee helpdesk, QLE and renewal coordination.

How has Deel Changed Over Time?

As a new product, Deel has changed a lot since its inception. Its newest offering, DeelHR, allows companies to complete most of their HR operations tasks in Deel.

Best For

Businesses with a mix of full-time employees, contractors, and freelancers overseas, especially those that require multi-country payroll, will benefit from Deel's payroll and benefits services.

Deel in action
Reviewer's Rating
10/10

We use Deel to pay our international contractors. When we process our bi-weekly payroll for our company, we run a separate payroll in Deel for these individuals. We have contractors in multiple countries, such as Jamaica, Brazil, Dominican Republic, and Uruguay. The tool is used by myself as the Head of People as well as our Controller and Assistant Controller.

What do you like about Deel?

Deel makes it easy for us to pay our international contractors. It ensures we are adhering to each country's legal and compliance standards. It is very easy to process separate payroll along with our regular payroll system. The tool is affordable and straightforward, and it only charges us for what we use each month.

Why did your organization buy Deel, and how long have you used it for?

We implemented Deel in order to pay our international contractors. The software we were using did not offer international payroll services and it became a necessity for us to look for one that offered such a feature. In addition, we also had to adhere to the compliance and pay standards of other countries, so we needed a third-party payroll system. We've been using Deel for over 2 years now, helping us solve all the problems we had before.

What do you dislike about Deel?

It does not integrate with our HRIS, Rippling. It does integrate with several other HRIS tools, however. No other negative feedback to share.

How is Deel different than their competitors?

I like how simple Deel is. I can create contracts and payment schedules for contracts easily. I can terminate a contractor quickly and I feel confident that I am doing so in a compliant way. It is easy for new admins to be added to the tool so my finance team is involved with payments and contracts.

What Instructions should people think about when buying this type of tool?

You should use Deel if you have international contractors. If your current payroll tool does not offer an easy or affordable way to pay global employees, consider using Deel.

How has Deel changed or evolved over time to meet users needs?

Some new features I've seen in the tool include an onboarding tracker and a global payroll feature with more robust offerings. They add new countries as well and service 90+ countries currently.

What specific type of user or organization is Deel very good for?

One with global contractors.

What specific type of user or organization would Deel not be a good fit for?

If you do not have international employees or contractors, you would not benefit from this tool.

Justworks

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Justworks
Learn More
Popularity Score
4 / 5
User Score
4.6 / 5
Product Score
4.4 / 5

Why we picked Justworks

We picked Justworks for their strong compliance pedigree and long-standing PEO expertise. With IRS CPEO certification, ESAC accreditation, and over a decade of experience delivering HR services, the vendor offers payroll and benefits tools backed by proven compliance infrastructure.

PROS

  • IRS Certified Professional Employer Organization (CPEO) and ESAC accredited, reflecting strong compliance standards.
  • Transparent payroll pricing starting at $8 per employee per month plus a $50 monthly base fee.
  • Integrated HR platform includes onboarding, PTO management, employee directories, and document storage.
  • Automated payroll for salaried employees reduces administrative overhead.
  • Guided benefits enrollment with plan explanations helps employees make informed choices.
  • Strong support infrastructure with chat, phone, email, Slack, and text support options.
  • IRS Certified Professional Employer Organization (CPEO) and ESAC accredited, reflecting strong compliance standards.
  • Transparent payroll pricing starting at $8 per employee per month plus a $50 monthly base fee.
  • Integrated HR platform includes onboarding, PTO management, employee directories, and document storage.
  • Automated payroll for salaried employees reduces administrative overhead.
  • Guided benefits enrollment with plan explanations helps employees make informed choices.
  • Strong support infrastructure with chat, phone, email, Slack, and text support options.

CONS

  • Core benefits such as medical, dental, and vision insurance are offered as add-ons.
  • Pricing for benefits depends on carriers and market availability.
  • Some organizations may still require third-party HR tools for deeper workforce analytics.
  • Core benefits such as medical, dental, and vision insurance are offered as add-ons.
  • Pricing for benefits depends on carriers and market availability.
  • Some organizations may still require third-party HR tools for deeper workforce analytics.

Justworks Review

For organizations that value simplicity, responsive support, and strong compliance credentials, Justworks offers a payroll and benefits platform that appears reliable and easy to adopt. During the product walkthrough, the admin dashboard immediately surfaced upcoming payroll runs, pending PTO approvals, and onboarding alerts. Salaried payroll ran automatically, making the process feel simple. And based on the demo we reviewed, administrators can still make adjustments, such as bonuses or commissions, either individually or through bulk uploads.

Justworks payroll and benefits platform dashboard

Benefits enrollment is handled through the same interface. In the employee view we tested, the platform walked through plan selection step by step, showing medical, dental, and vision options along with the employee’s monthly contribution before confirming enrollment. Each plan included explanations that appeared when hovering over plan details, which helps clarify insurance terminology.

Another benefit feature worth highlighting is Health Advocate. According to Justworks, employees can call a HIPAA-compliant hotline to speak with a healthcare professional who helps them evaluate plan options. Since we weren’t able to test that service directly, this assessment is based on the vendor’s explanation and user feedback about how the service supports employees who may be unfamiliar with employer-sponsored health coverage.

Beyond payroll and benefits, Justworks includes several HR basics that many small companies would otherwise manage through separate tools. Employees can request PTO, access company directories, review payroll information, and view documents within the same system. These workflows are also available through the mobile app.

During the demo, we also saw how employees and administrators can reach support directly from within the platform through chat. The vendor claims responses can sometimes arrive within two minutes. While we weren’t able to test response times ourselves, the speed and accessibility of support were consistently highlighted in user feedback we reviewed.

Much of Justworks’ credibility comes from its history as a Professional Employer Organization. The company has operated as a PEO since 2012 and holds IRS CPEO certification and ESAC accreditation. These credentials indicate compliance with strict financial and regulatory standards, providing additional reassurance to companies entrusting payroll tax filings and benefits administration to a third party.

That said, Justworks still seems best suited for small and mid-sized businesses rather than large enterprises. Companies that require extensive HR customization or very advanced workforce analytics may need a more complex HR suite.

Justworks Customers

1up, Acterra, Andie Swim, Artemis Ward, Aunt Flow, beehiv, Capsule

Justworks Pricing

The Payroll Plan has a base fee of $50 plus $8 per employee per month, covering payroll, HR tools, expert support, and time tracking. Benefits start at $8 per eligible employee for medical, dental, and vision insurance, with additional options including COBRA, 401(k), HSA/FSA, commuter benefits, life, and disability insurance.

How has Justworks Changed Over Time?

Best For

Small and mid-sized U.S. businesses that want easy payroll and benefits administration today and the option to move to a PEO as they grow.

Justworks in action
Reviewer's Rating
9/10

Justworks streamlines all HR processes for the company. Its tracking tools for compliance training are helpful particularly in multi-state businesses (as there are different requirements based on location). I use Justworks reporting tools to make accurate assessments for the health of company spending. I run weekly payroll using the service. I also use Justworks to check on competitive pricing for employee benefits.

What do you like about Justworks?

Justworks has excellent and responsive customer service. Their pricing tiers are very affordable. It is a comprehensive service that is friendly to those who aren't tech savvy.

Why did your organization buy Justworks, and how long have you used it for?

We use Justworks to manage payroll and employee benefits. I manage the HR onboarding functions for all new employees. Justworks allows you to track compliance training deadlines. The service also gives regular webinars with tips and tools for managing your business effectively. I have used the service for 3 years.

What do you dislike about Justworks?

Justworks offers a PEO service but it can be tricky to confirm details. The service requires payroll to be run with a longer lead time in case of issues. You have to make sure Justworks actually submits tax withholdings to the IRS in time.

How is Justworks different than their competitors?

Justworks is a great platform. Its interface is easy to navigate and their customer service puts them ahead of competitors.

What Instructions should people think about when buying this type of tool?

Do I need a PEO for my employees? Do my programs integrate smoothly with Justworks platform?

How has Justworks changed or evolved over time to meet users needs?

Justworks has incorporated training and suggestions for employers on how to improve their business. Their webinars are very helpful, particularly if you are new to HR management.

What specific type of user or organization is Justworks very good for?

Justworks is great for small businesses or independent contractors.

What specific type of user or organization would Justworks not be a good fit for?

I would not suggest Justworks to mid-large sized companies.

Paylocity

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Paylocity
Learn More
Popularity Score
4.2 / 5
User Score
4.3 / 5
Product Score
4.1 / 5

Why we picked Paylocity

Paylocity is among the top payroll vendors in the US market thanks to its ease of use and excellent customer support. It’s also quite comprehensive, offering a range of tools from tax to global payroll management, and benefits administration.

PROS

  • Paylocity’s customer support is highly rated for always being available to answer questions.
  • Global payroll support for 100+ countries.
  • Provides free and unlimited training modules on the website.
  • Paylocity’s mobile app has a good UI and functionality
  • The tool is easy to use for both employees and employers.
  • Has 350+ pre-built integrations.
  • Paylocity’s customer support is highly rated for always being available to answer questions.
  • Global payroll support for 100+ countries.
  • Provides free and unlimited training modules on the website.
  • Paylocity’s mobile app has a good UI and functionality
  • The tool is easy to use for both employees and employers.
  • Has 350+ pre-built integrations.

CONS

  • Undisclosed pricing.
  • It doesn’t have a free trial or free plan.
  • Support is available in English only.
  • It isn’t the best solution for remote teams looking for a tool to manage payroll and benefits for their contractors.
  • Undisclosed pricing.
  • It doesn’t have a free trial or free plan.
  • Support is available in English only.
  • It isn’t the best solution for remote teams looking for a tool to manage payroll and benefits for their contractors.
Paylocity Payroll Program dashboard

Paylocity Review

Paylocity is one of the largest payroll providers in the United States but that’s not the main reason we were drawn to it. Our top deciding factors, instead, are its customer service, user-friendliness, and affordability.

We have heard a lot about Paylocity’s customer support, so we wanted to see it for ourselves. We got in touch with the Paylocity team to book a demo, and we really enjoyed the punctuality as they answered our questions and guided us through the software’s setup.

Paylocity is very user-friendly. We like that the ease of use applies not only to the web version but to the mobile app. It is particularly helpful for employees to access the self-service from anywhere to do a quick check on their payroll and benefits, make changes, and submit claims.

While not as advanced as some top enterprise-oriented payroll and benefits vendors, Paylocity’s reporting capabilities can be of benefit to mid-sized teams. There are a few reporting options to choose from or customize to track your benefits costs and see how employees are using their benefits. This information can be helpful enough in making decisions about benefit plans.

Though Paylocity doesn’t disclose its pricing on the website, businesses have praised the platform for its affordability compared to similar options in the marketplace.

Paylocity Customers

Momentus, Watters, Weigel’s, ILC, Upward, HMC, Polywood.

Paylocity Pricing

The exact pricing of Paylocity's offering is not publicly-disclosed.

How has Paylocity Changed Over Time?

Best For

Paylocity is a great option for companies, ideally midsized, looking for an established payroll and benefits software tool that is budget-friendly, user-friendly, and has great customer service.

Paylocity in action
Reviewer's Rating
8/10

We use Paylocity daily as our central hub for Human Resources. It supports our recruiting efforts by funneling applicants into the onboarding process, where it integrates with E-Verify for compliance. Once onboarding is complete, we use Paylocity to track time and labor, process payroll, conduct performance evaluations, and provide feedback and coaching.

The platform also includes a mass communication feature called "Community," which helps keep our team aligned and informed. The system allows for a variety of customizable workflows; for example, we recently implemented a workflow to ensure all active team members acknowledged the new employee handbook release.

What do you like about Paylocity?

The platform makes it easy to build APIs that integrate with our other vendors. Customer service is consistently timely and helpful. The data insights platform offers detailed charts and tables without requiring the use of Excel.

Why did your organization buy Paylocity, and how long have you used it for?

We were looking for an HRIS that could manage the entire employee lifecycle, including an LMS, cloud storage for documents, FMLA tracking tools, and OSHA 300 tracking. After evaluating several HRIS systems, it became clear that Paylocity was the best all-in-one solution.

We chose Paylocity because it serves as the central hub for our team members, consolidating multiple HR functions into a single platform. We have been using Paylocity for a little under a year. Our team utilizes its payroll and HR, performance, learning, surveys, and scheduling platforms to streamline operations and improve efficiency.

What do you dislike about Paylocity?

The time and labor platform lacks forecast scheduling capabilities. It does not allow for the setup of custom rules, which can be limiting. Transferring employees between EINs within the company is difficult and time-consuming.

How is Paylocity different than their competitors?

Paylocity stands out by continuously evolving and incorporating user feedback to improve its platform. They offer an early adopter program for users interested in trying new features. Their customer service is exceptional, with dedicated account representatives who respond promptly to inquiries. Paylocity is a comprehensive solution that covers everything from recruiting to compliance, training, and performance management.

What Instructions should people think about when buying this type of tool?

The first consideration should be how to transfer data from your current provider to Paylocity, as this process can be time-consuming and may require external assistance. It is also important to assess how well your organization adapts to change, as implementing the system involves a significant amount of training in a short period.

Having a dedicated team available to support training and implementation is crucial for a smooth transition.

How has Paylocity changed or evolved over time to meet users needs?

Paylocity continuously adds new features and enhancements based on user feedback. They actively listen to their customers and implement improvements to better meet business needs.

What specific type of user or organization is Paylocity very good for?

Paylocity is designed to be user-friendly, with extensive training resources available for users who need guidance. It can serve a wide range of industries, including companies that employ 1099 contractors, allowing for easy payroll processing.

What specific type of user or organization would Paylocity not be a good fit for?

There are few situations where Paylocity would not be a good fit, as it is highly customizable and can accommodate businesses of various sizes, from small companies to large enterprises.

ADP

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ADP
Learn More
Popularity Score
4 / 5
User Score
4 / 5
Product Score
4.1 / 5

Why we picked ADP

Possibly the longest-standing company in the payroll market, ADP deserves a mention. Their breadth of features includes many other HR workflows which fit enterprises and SMBs alike.

PROS

  • Native, all-in-one technology suite for recruitment, payroll, and compliance.
  • 17 RPO service centers in 14 countries and provide services in 42 different languages.
  • Dedicated team of AIRS-certified recruiting professionals.

CONS

  • Technology options outside ADP’s dedicated HR tools are limited.
ADP's business payroll service software dashboard

ADP Review

ADP is perhaps the best known company in the payroll space. Given their scale, they can offer just about everything your business needs when it comes to payroll and benefits.

ADP Customers

The Boston Globe, Whole Foods, The Bancorp, BP, Douglas Ellman Real Estate, Margaritaville, LongHorn Steakhouse

ADP Pricing

Sometimes ADP has special offers, like getting 3 months free when you sign up for their small business payroll processing plan. However, they don't share the prices for their payroll packages, so you'd have to request a quote to move forward.

How has ADP Changed Over Time?

Best For

ADP is a good bet for companies of many sizes, but they’re certainly not the most self-service product out there. Their products are worth looking into if you’d prefer to have professionals work with you on setting up payroll.

ADP in action
Reviewer's Rating
9/10

The company used ADP for payroll. It also uses it for 401k retirement programs. Our HR department has been happy with it. ADP has provided nice incentives to move to it.

What do you like about ADP?

Easy to use. Provided sign up incentives. Respected brand.

Why did your organization buy ADP, and how long have you used it for?

Colleagues had experience with ADP in the past and were lobbying for the company to make a change. We have made that change and then continued to increase the services that we were obtaining from them. It has been a positive experience. The vendor is exceeding our expectations. We don't foresee making changes in the near future.

What do you dislike about ADP?

It is a big company so you don't always feel like an important customer. We often deal with different people at the company. It would be nice to have one consistent contact.

How is ADP different than their competitors?

The breadth of products that it offers is important to us. We know it has quality products and services.

What Instructions should people think about when buying this type of tool?

A company with a long track record. Incentives to move to it. Suggested enhancements to the products.

How has ADP changed or evolved over time to meet users needs?

It is continually updating its service offerings with improvements. It contacts us for associated products and services that may assist our business.

What specific type of user or organization is ADP very good for?

Small to medium business.

What specific type of user or organization would ADP not be a good fit for?

I cannot think of any.

Paychex

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Paychex
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Popularity Score
4.1 / 5
User Score
3.9 / 5
Product Score
4.1 / 5

Why we picked Paychex

Paychex offers three different plans that can serve the needs of various types of small businesses, all focused on payroll processing and featuring some HR tools as you go up in range.

PROS

  • Pay-as-you-go plans for various business scenarios.
  • Plan upgrades offer enhanced features like performance management, employee screening, and benefits services.
  • 48-hour onboarding with personalized payroll guidance for Select and Pro plans.
  • Experienced payroll and benefits administrator for 740,000 US companies.
  • Timecard processing can be fully automated.
  • Integrates well with benefits providers like Benetrac for benefits management.
  • User-friendly interface for reviewing W2s and paystubs.

CONS

  • Users struggled to get timely help due to frequent payroll contact changes and long wait times.
  • Some reported payroll errors and tax inaccuracies which caused compliance issues.
  • Separate departments in Paychex for payroll, HR, and benefits hinder integration, customization, and support for small businesses.
  • Limited third-party integrations.
  • Some users reported slow app login.
  • Less modern looking compared to competitors.
Paychex Payroll Software Dashboard screenshot

Paychex Review

We quickly understood why Paychex is so popular among U.S. businesses after diving into its automations.

The auto payroll tax filing, for example, is nicely done. It can handle the whole tax filing process, which is super handy for multi-state teams in minimizing errors and avoiding penalties. Additionally, the employee onboarding feature is one of the most robust we have tried, with easy-to-complete online forms and personalized messages.

We also got a good impression of Paychex’s time tracking, as this tool not only supports touchless employee clock-ins but is agile enough for both medium and large teams.

On top of that, the availability of PEO services means Paychex users can gain access to specialized support for health benefits, compliance, and onboarding without the hassle of finding a whole new tool.

Paychex might be a bit trickier to use and get support than ADP but its strong automation focus is a boon and its HR tools are high quality.

However, if top-notch design is important to you, a fair warning: Paychex’s UI isn’t very good. Perhaps due to its abundant feature set, the payroll platform’s interface gives off a rather cluttered feeling.

Cluttered interface aside, we found the customer support team to be underwhelming. It's tough to get hold of someone on the phone and, when it comes to email support, this vendor can take hours and even weeks to respond. We're also not big fans of the frequent changes in Paychex's customer success managers' contacts, either. This, according to several users we spoke to, has made it even tougher to get assistance.

Paychex Customers

740,000+ companies, including ESET, Funnelbox Inc., Smile Cafe, H.Y.P.E. Counseling Services, ASG, and Pet Partners.

Paychex Pricing

Paychex pricing starts at $39 per month, plus $5 per employee per month.

How has Paychex Changed Over Time?

Best For

Medium and large-sized U.S. businesses face the intricacies of employing and paying workers across state lines.

Paychex in action
Reviewer's Rating
7/10

I used Paychex to manage payroll for a complex organization. I would enter employee information when they joined and then keep it updated with their current pay status. I used it biweekly when we needed to run payroll, and periodically if I needed to update someone's data.

We also used it as an HRIS to manage our employee data. This was helpful since we had employees across multiple pay grades.

What do you like about Paychex?

I liked the flexibility of the tool. I appreciated being able to manage employees across multiple states. I liked the ease of running payroll with one transaction.

Why did your organization buy Paychex, and how long have you used it for?

My company used Paychex to manage payroll. The organization was multi-layered with many different types of employees (1099, salaried, unionized, etc.). Paychex allowed us to run payroll for all of them in one transaction instead of using multiple tools.

I used it for about a year before moving on to a new organization. I was the HR manager, so I was the one who set up and utilized the tool.

What do you dislike about Paychex?

Paychex had slow customer support. The pricing was not entirely clear, and we ended up buying additional add-ons. Since I’ve used it, there has been a lawsuit related to data security.

How is Paychex different than their competitors?

Paychex seems to be more robust than competitors, but you pay for the additional benefits.

What Instructions should people think about when buying this type of tool?

I would make sure to find a tool that is appropriately sized for your organization. Paychex was great for our purposes, but it could be overkill for smaller organizations. I would also consider how much work you are willing to do outside the tool without additional support.

How has Paychex changed or evolved over time to meet users needs?

I'm not sure as I only used Paychex for a year.

What specific type of user or organization is Paychex very good for?

Paychex is great for a mid-sized company.

What specific type of user or organization would Paychex not be a good fit for?

Paychex would not be ideal for a smaller or less complex organization.

Rippling

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Rippling
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Popularity Score
4.2 / 5
User Score
4.2 / 5
Product Score
4.1 / 5

Why we picked Rippling

Rippling is a great choice for SMBs who want payroll to be a seamless and highly accurate process they don’t have to worry about.

PROS

  • All-in-one platform for payroll, employee management + PEO services offered, and even a suite of other IT products
  • With 500 integrations, they likely integrate with other key tools from your tech stack.
  • All-in-one platform for employee management + PEO services offered, and even a suite of other IT products 
  • With 500 integrations, it’s very likely that they integrate with other key tools from your tech stack.
  • Operates globally with any currency
  • Workflow automation
  • Analytics opportunities
  • Provides a holistic view of company outflows—headcount costs included

CONS

  • Very SMB focused
  • Decent prices for the core HR tools, yet extra features (sold as add-ons) can be too pricey for some.
  • Some shortcomings are reported with benefit carriers, and users may be limited to their partner ecosystem.
  • Total buy-in to Rippling is essential 
  • Very SMB-oriented, in case you’re a larger company. 
  • New features tend to be buggy in ways that tech teams are not accustomed to fixing
Rippling's Online Payroll Software Dashboad

Rippling Review

Rippling was started by Zenefits alumni. They focus on helping small and medium organizations extinguish HR and IT busywork with one solution. The tool is built to be used, with ease, across every department.

Their product aligns with what you’d expect from a Silicon Valley-based startup: a great UI, eye-catching design, and fast performance. Notably, they have over 500 integrations (and counting) so they are likely to be able to meet any team where they are at, technically speaking.

Rippling Customers

Proxy, Dwell, Superhuman, Expensify, Checkr

Rippling Pricing

Rippling’s pricing starts at $8 per month per user and will vary depending on which modules you’d like to use.

How has Rippling Changed Over Time?

Best For

SMBs with a strong need for automation in HR processes.

Rippling in action
Reviewer's Rating
8/10

I used Rippling daily throughout the campaign. Staff clocked in and out using the mobile app for their shifts, and I approved timecards in bulk each evening in under five minutes.

There were a few issues with people forgetting to clock in or out, but these were usually accidental.

We were able to run payroll twice a week entirely through Rippling in just a few minutes. Onboarding was easy—tax forms were integrated, and I could get new hires enrolled in about five minutes.

What do you like about Rippling?
  • I liked that Rippling made hour tracking easy from anywhere.
  • We could meet at a park, and everyone could clock in without issues.
  • The app was lightweight and simple to use.
  • Geofencing helped ensure people didn’t just go hang out at McDonald's (which actually happened), so that feature was very useful.
Why did your organization buy Rippling, and how long have you used it for?

We chose Rippling because I was working on a political campaign. It was temp work for most people, so there were rapid staff fluctuations as people found long-term work or decided it wasn’t a good fit. We needed documented proof of hours for campaign spending and couldn’t waste time on manual timesheets or handling payroll separately.

Before Rippling, field organizers were texting photos of paper timesheets. People made frequent errors, and with constant turnover and staff changing locations, some claimed hours they hadn’t actually worked.

With Rippling’s mobile app, staff could clock in and out with geofencing (so we knew they were actually at the doors), and hours were automatically tallied with fewer errors. Some people still missed clocking in or out properly, but the improvement was significant.

What do you dislike about Rippling?
  • Rippling was sometimes slow—if users didn’t wait a few seconds after clocking in or out, the app wouldn’t log it.
  • The cost per user, instead of a flat rate, felt inefficient and made tracking costs more tedious.
  • Geofencing didn’t always work properly; it sometimes lagged by as much as 15 minutes, which made locating workers difficult.
How is Rippling different than their competitors?

I haven’t used similar tools enough to compare. I’ve used Instawork briefly, but not to a degree that allows for meaningful comparison.

What Instructions should people think about when buying this type of tool?

Rippling is great for field operations time tracking, as you can clock in and out from anywhere. The geofencing helps ensure people are where they’re supposed to be.

Support was responsive and helpful. Payroll reports could be generated in just a few clicks, saving a lot of time.

How has Rippling changed or evolved over time to meet users needs?

I don’t know. I used Rippling for a three-month period in 2024 and haven’t used it since.

What specific type of user or organization is Rippling very good for?

Field operations—door-to-door sales or similar types of jobs can benefit from Rippling.

What specific type of user or organization would Rippling not be a good fit for?

I can't think of a specific type, but Rippling might be unnecessary and too expensive for brick-and-mortar locations with a steady base of employees.

Gusto

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Gusto
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Popularity Score
4 / 5
User Score
4 / 5
Product Score
4.1 / 5

Why we picked Gusto

Gusto is a versatile solution: flexible pay schedule options, payroll deductions, automated tax filing, benefits, self-service, and more. SMB users particularly appreciate its compatibility for both W-2 employees and domestic and international contractors.

PROS

  • Gusto payroll works for U.S.-based workers (W-2 employees and contractors) and for international contractors.
  • The software supports online signatures and automated tax filing.
  • Flexible payroll options accommodate different schedules and unlimited pay runs.
  • Automatic deductions streamline benefits administration.
  • Phone support, email, and customer service resources are available.
  • Licensed benefits advisors are accessible to all plan users.
  • Transparent pricing with no long-term contracts and no account setup fees.
  • The dashboard feature keeps tabs on compliance tasks
  • The hiring and onboarding sequence is nicely streamlined between HR and the new hire
  • Post-offer, pre-start tasks are made easy with integrations like CorpNet (state tax set up) Checkr (background checks)
  • Easy payroll for U.S.-based W-2 folks, domestic, and international contractors
  • Person-to-person phone support, email, and other customer service resources
  • The business model is responsive to customer needs

CONS

  • No payroll support for international employees.
  • There is no native accounting feature for tracking earnings and spending.
  • Simple plan lacks native time tracking and online signatures, requiring third-party integrations.
  • The analytics dashboard is basic.
  • Federal/state compliance alerts and existing broker/health insurance integration require the Premium plan or add-ons.
  • A free trial is not available.
  • Gusto can support payments for international contractors, but not employees
  • No native accounting feature to keep earning and spending under the same roof
  • Analytics dashboard is simplistic

Gusto Review

We have found Gusto to be a versatile payroll and benefits software that caters to the needs of small and medium-sized businesses.

One of the standout features of Gusto is its support for W-2 employees and domestic and international contractors. The software's capabilities extend beyond payroll, providing support for online signatures and automated tax filing, which streamline administrative tasks. We have a weak spot for flexibility, and Gusto doesn’t disappoint us by providing different pay schedules and unlimited pay runs.

Gusto has also known among HR folks for its support responsiveness. The platform provides phone support, email assistance, and licensed benefits advisors for all plan users to ensure that users can receive prompt service when needed. It also is praised for having a transparent pricing structure, eliminating long-term contracts and account setup fees.

However, it's important to note that Gusto does not currently support payroll for international employees. Additionally, the software lacks a native accounting or spend management features, so users must rely on third-party integrations.

The analytics dashboard, while functional, may be considered basic. And please be aware that federal/state compliance alerts and integration with existing brokers are exclusive to Gusto’s highest tier plan or available as add-ons.

A free trial is not an option here, limiting the opportunity for businesses to explore the tool before committing.

Gusto Customers

Gusto serves over 400,000 businesses nationwide, including many that turn to the platform specifically for its integrated payroll and benefits management capabilities.

Gusto Pricing

Gusto offers four plans for its payroll and benefits software:

  • Simple: At $49/month + $6 per employee per month (PEPM), this plan includes single-state payroll, employee profiles, and onboarding. Optional add-ons are HR Resources ($50 + $5 PEPM) and Priority Support ($30 + $3 PEPM).
  • Plus: Priced at $80/month + $12 PEPM, this plan expands on the Simple plan with multi-state payroll, time tracking, and surveys. The same add-ons are available.
  • Premium: For $180/month + $22 PEPM, this comprehensive plan provides a full payroll and benefits suite, dedicated HR support, and compliance tools.
  • Contractor Only: This plan costs $35/month and is designed specifically for teams that only pay contractors.

How has Gusto Changed Over Time?

Best For

Gusto offers an affordable basic plan, making it accessible for budget-strapped startups. Additionally, the top-tier Premium plan is an excellent choice for SMBs with available capital to invest in human resources, particularly if they have a small HR department.

Gusto in action
Reviewer's Rating
8/10

I use Gusto approximately every day. Some key workflows are onboarding users (employees) and storing important demographic information and compensation information, paying users (we used to pay employees on the platform, now it's just contractors), and staying in payroll compliance - Gusto gives you a to-do section that shows you all of the things you need to do to stay in compliance.

What do you like about Gusto?

It's very intuitive, the UX/UI and design features are really amazing. It's also very well liked by our employees because of its ease of use. It's built to keep small companies in compliance -- Gusto really takes it a step further than most other Payroll platforms and gives you a bunch of compliance features and help. Gusto also has "next-day pay" features on some of the more premium tiers of membership; this is a really solid SLA and turnaround for payroll platforms, as this process (sending money to folks) isn't the easiest thing to do at scale.

Why did your organization buy Gusto, and how long have you used it for?

We onboarded onto Gusto when the company first started back in 2016/2017. We didn't have a way to pay people, and Gusto offered an intuitive, small-business solution to pay employees, help us stay in compliance, and do all the heavy lifting for us in the Payroll and HR world. We've used Gusto for approximately 6 years and we still use it today to pay contractors, which is another benefit it provides.

What do you dislike about Gusto?

Gusto is built for small companies so if your company grows quickly, it could easily outpace the features that Gusto provides. It doesn't integrate well/if at all with other softwares it doesn't already have a partnership with. It also has pretty limited reporting capabilities; the reports you can pull are nice, but there are limited types that you can choose from and building reports doesn't include all fields you might need.

How is Gusto different than their competitors?

It’s more intuitive, but not as scalable for large companies. I'd prefer the more intuitive tools to start with, and then once I wrap my head around how payroll works then I think switching to a larger, more scalable tool helps with understanding the big picture.

What Instructions should people think about when buying this type of tool?

If you have a small finance/payroll/HR team, and want a tool to do a lot of the work for you, get Gusto. If you're a large team with a large company, I wouldn't recommend it.

How has Gusto changed or evolved over time to meet users needs?

For the most part, it's really improved its contractor payment system and also its compliance features. It still needs to work on allowing for more integrations with third-party tools.

What specific type of user or organization is Gusto very good for?

Small organizations (1-100)

What specific type of user or organization would Gusto not be a good fit for?

Midsize to large companies (100 - 1000+)

Papaya Global

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Papaya Global
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Popularity Score
4.3 / 5
User Score
4.5 / 5
Product Score
4.4 / 5

Why we picked Papaya Global

Papaya Global stands out in the realm of payroll software for enabling seamless, secure payments to contractors and employees in 160+ countries, backed by robust security and compliance measures.

PROS

  • Papaya ensures prompt payouts within 72 hours across 160+ countries.
  • Transparent pricing with a 60-day money-back guarantee.
  • Dedicated customer success managers in your time zone, providing localized assistance without extra charges.
  • The starter monthly fee is reduced to $12 per employee for full-service payroll.
  • Offers comprehensive solutions (data and insights, benefits, immigration, payment services, employee data management) at an accessible entry price.

  • Papaya Global packs the EOR services you need to do global payroll and employment compliantly in over 160 countries.
  • Automated payments in over 100 currencies, 80 of them directly to the worker's bank account through its global banking partners.
  • Dedicated customer support providing locations-specific knowledge regarding employment and payroll.
  • End-to-end payroll guaranteed payouts in 72 hours.
  • Offers four standalone solutions: data and insights, supplemental benefits & immigration support, payment services, and employee data management, making the platform more affordable and scalable.

CONS

  • Lacks local entities in service countries; no tax penalty guarantee information available.
  • No free trial or plan is offered.
  • Additional fees include setup, onboarding, cycle per employee, year-end fees, and a required deposit.
  • Limited existing integrations, but free use of pre-built APIs and custom API integrations.

  • No free trial or free plan.
  • Doesn’t own entities in all the countries it serves. The platform forms relationships with existing local in-country partners to handle employment in a specific region on the client’s behalf.
  • BI analytics reports and global immigration services cost additional fees.
  • Charges extra fees for setup, onboarding, employee cycle, and tax filing. Also requires a refundable deposit.
  • Built-in integration options aren’t very robust. However, the platform does offer pre-built APIs, SFTP, and custom API integrations for free.

Papaya Global Review

Papaya Global is highly favored by both users we've engaged with and our editorial team. We’ve been familiar with the tool since early 2021, and it immediately stood out for its transparent pricing, comprehensive HR tools, robust BI analytics, and local customer support.

The platform caters to employers and staff alike, providing unified access to payroll, payments, and workforce analytics. It ensures automated payments in local currency, customized benefit packages, and multilingual pay slips across 160+ countries. Additionally, AI-powered engines scrutinize invoices for precision.

In-house benefits experts are at your service for location-specific advice at no extra cost. Employees benefit from a user-friendly self-service portal for onboarding, time off requests, document checks, and payslip reviews. The recently launched mobile app (as of February 2023) offers even greater accessibility, allowing access to payment calendars, bank details, and company announcements on the go.

They also offer a unique global equity management feature, enabling equity distribution to employees, regardless of location. The platform excels in providing dynamic visual insights for payroll and HR, billing, and administrative data.

There are critical factors to consider when evaluating Papaya Global for your company’s needs. For example, depending on the service region, Papaya may or may not have its own local entity set up, which means they will rely on third-party local partners. Additionally, though pricing transparency is a strength, additional expenses like setup fees per location, onboarding fees, cycle fees per employee, year-end tax filing fees, and a refundable deposit should be considered. We advise evaluating and outlining all the ins and outs specific to your team’s needs and then meeting with Papaya Global’s team for a comprehensive quote tailored to you.

Papaya Global Customers

Fiverr, Toyota, Wix, Deezer, Intel, Johnson & Johnson, Microsoft

Papaya Global Pricing

  • Full-Service Payroll service: Starts at $12 per employee per month, with flexible options based on operational needs.
  • Payroll Platform License service: Begins at $3 per employee per location for tech upgrades.
  • Data and Insights Platform License service: From $150 per employee per month, offering real-time analytics on payroll costs and headcount.
  • Payments-as-a-Service service: Starting at $3 per employee per month, delivering a dedicated workforce payment platform.
  • Global EOR plan: Ranges from $650 to $1000 per employee per month for comprehensive EOR management.
  • Contractor Management & IC Compliance plan: Tailored services for outsourced contractors, starting at $2 per contractor per month.
  • Global expertise services: Starting at $190 per month per employee, this lets you add the global health plan, immigration support, and global equity for employees.

How has Papaya Global Changed Over Time?

Their benefits offering has grown with time, along with equity management. These tools get more robust each time we get an update from the team at Papaya. For example, their benefits offering has evolved to focus more on holistic well-being, covering mental health and featuring e-services like telehealth and self-care tracking apps.

As for their equity management tool, it can now support a vast spectrum of options, including (NQSOP; ISO; ESOP), Restricted Stock Units, Cryptocurrency, Employee Share Purchase Plans, and even Phantom Stock Plans.

Best For

Papaya Global is a good choice for streamlining global payroll and benefits operations in countries with established entities. It's particularly valuable for businesses with international hires within Papaya Global’s extensive country coverage.

Papaya Global in action
Reviewer's Rating
8/10

There are several key ways I use Papaya Global. I use it routinely for our hiring and onboarding process, not just for our in-house employees but for contractors as well. I assign roles and permissions for our different departments, including temporary roles for contractors based on need.

This also includes time tracking for our hourly employees and contractors. I use it to monitor local labor laws and manage employee benefits, including handling time-off requests, benefit enrollment, and logging performance reviews.

Every 25th and 10th of the month, I review our workflows, including automated payroll, to ensure pay and time accuracy.

What do you like about Papaya Global?

First, its ability to consolidate payroll and compliance. Second, the ease of use during our onboarding process for both employees and contractors. Third, the ability to manage employee benefits and time-off requests across multiple jurisdictions.

Why did your organization buy Papaya Global, and how long have you used it for?

Our company operates in several jurisdictions, both in the United States and abroad. We needed an HR system that had extensive features but was also easy to use. Its ability to integrate payroll, compliance, and tax management in one place made it simple for our management teams in different jurisdictions to operate efficiently.

As our team consists not only of in-house employees but also contractors, temporary hires, and vendors, the ability for managers to view and manage this diverse group was critical.

Previously, we used a collection of different systems that did not communicate with each other in many of the jurisdictions where we operated. This led us to create our own spreadsheets and send them to a centralized person who would consolidate the data for tracking and reporting purposes.

In the two-plus years we have used Papaya—aside from the initial growing pains of adjusting to the layout—our organization has operated much more smoothly.

What do you dislike about Papaya Global?

The platform has so many features that it can be overwhelming and occasionally clunky. It becomes easier to use over time, and the Papaya Academy is very helpful. The cost is higher than other solutions we have used.

A more subscription-based model that doesn't charge per employee might be better. Customer support can be inconsistent, with varied response times and occasionally unhelpful responses. I recommend that they create a standardized training program for their support staff, especially internationally.

How is Papaya Global different than their competitors?

Compared to other tools where we had to use different products in various locations, Papaya Global is the best at integration, and we no longer need multiple systems. It is number one for a reason.

What Instructions should people think about when buying this type of tool?

First, consider the cost, which can be high for smaller companies.

Second, assess the size of your company and the jurisdictions in which you operate to determine if such a robust solution is necessary. If you're not operating in at least three different countries, this solution may not be right for you.

Third, the software is designed for companies with more complex needs than just running payroll. If you need a solution that combines payroll, HR, tax, and compliance, this is a strong option.

How has Papaya Global changed or evolved over time to meet users needs?

Papaya Global consistently update their solutions and have made improvements to customer support.

What specific type of user or organization is Papaya Global very good for?

Medium to large-sized organizations operating in multiple countries will find Papaya Global useful. It is especially useful for those seeking a single solution for HR and payroll.

What specific type of user or organization would Papaya Global not be a good fit for?

Small organizations or those not operating in multiple countries will not find Papaya Global a good fit.

Paycor

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Paycor
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Popularity Score
4.1 / 5
User Score
4.2 / 5
Product Score
4 / 5

Why we picked Paycor

Paycor is the go-to option for U.S.-based businesses because it goes beyond the average payroll and benefits solution by offering recruiting and employee performance in one place.

PROS

  • Paycor is a very user-friendly payroll solution. The interface is simple and intuitive, and easy to navigate.
  • The self-service employee portal lets employees access their HR information and benefits online.
  • Offers multiple subscription options, making the tool more accessible to businesses of different sizes.
  • No limit to the number of payrolls you run each month.
  • Frequently runs discount offers with set-up fees waived on all plans.
  • A free trial is available per request.
  • Offers on-demand payment options in all plans.
  • Accessible via mobile devices.
  • Paycor payroll solution and mobile app are both straightforward to use.
  • Intuitive self-service employee portal.
  • Offers multiple modules for small businesses and custom plans for teams with 50-1000 employees.
  • Unlimited payrolls.
  • Offers discounts frequently. Though not listed on their site, a free trial is available to those who contact the support team directly.
  • On-demand pay is available for all plans.
  • With the acquisition of the people development platform Verb, it has improved its employee learning experience.

CONS

  • Paycor offers various support options, including phone, email, and chat. However, they aren’t very responsive to customers’ queries.
  • Undisclosed pricing.
  • It provides time tracking as a paid add-on.
  • The reporting functionality can be challenging to use, as data is sometimes unavailable.
  • Can be challenging to customize the software if you have a unique set of requirements.
  • Undisclosed pricing.
  • Customer support is reported to be slow at times.
  • It is not a good fit for teams with 1000+ employees or those requiring advanced customization to meet their unique requirements.
Paycor's dashboard - one of the best payroll service

Paycor Review

Paycor is featured here because it’s flexible and feature-rich. Users can purchase Paycor’s payroll alone and upgrade for onboarding, time-off management, and other HR functions as needed.

The first thing that caught our eye was Paycor's payroll. The solution can handle all-state and global payrolls, but please note that their global payroll services are outsourced to third-party services by location.

Available payment options are in pretty good shape. They offer on-demand pay, direct deposit, Paycor wallet, and access to Autorun, and each of these features is available on the basic plan.

Running payroll on Paycor is straightforward. The UI is simplistic, and navigation is intuitive for most users.

Employees can make benefits selections via the web or mobile apps. Both offer access to self-service payroll, onboarding, and attendance. As a security measure, changes to employee data are reported immediately to admin users.

However, rather than making this information available to any website visitor, Paycor only offers benefits guides, calculations, and other resources to their customers. Their data reporting capabilities left something to be desired, especially on the lower-tier plans.

Customer service being sometimes difficult to reach is also a disappointment, especially considering how critical prompt support is when it comes to payroll.

Paycor Customers

Wendy’s, McDonald’s, Detroit Zoo, the Cincinnati Reds, Chicago Fire FC.

Paycor Pricing

Fees vary depending on the number of employees and features selected.

How has Paycor Changed Over Time?

Best For

Paycor is particularly well-suited for organizations operating within the United States and employing up to 1,000 individuals. Its strengths shine particularly for sectors such as manufacturing, healthcare, food and beverage, nonprofits, and professional sports organizations.

Paycor in action
Reviewer's Rating
8/10

Paycor was our single source of truth. This was critical for candidate tracking, credentialing, business development, and back-end operations. These functions were essential to support our growth initiatives.

Paycor helped streamline multiple processes. The platform supported us during the transition and remained reliable throughout each step. It has also enabled additional efficiencies that were not originally planned.

What do you like about Paycor?
  • Paycor allowed us to customize the platform based on our specific needs.
  • We could configure features for designated functions.
  • Having a dedicated super user to support our organization was highly beneficial.
  • We also had a great test and sandbox environment before moving into production.
Why did your organization buy Paycor, and how long have you used it for?

We switched to Paycor because we were looking for a more robust system covering everything from ATS to invoicing. I have used the product for about six months. We faced challenges with capturing all the data and storing it in a single location.

Paycor gave us the custom capabilities to support our organization’s unique challenges. We were also able to migrate data from our previous systems into Paycor.

What do you dislike about Paycor?
  • Paycor is still somewhat segmented when it comes to certain functions.
  • It does not integrate well with some third-party systems.
  • Response times were slow for some technical issues that arose.
How is Paycor different than their competitors?

Paycor is a strong partner and are willing to help optimize your use of their product.

What Instructions should people think about when buying this type of tool?

Some factors to review when deciding include functionality, cost, and support.

It is helpful to dedicate an internal resource to serve as the primary point of contact.

How has Paycor changed or evolved over time to meet users needs?

Paycor continue to provide support as they roll out new functionality options.

What specific type of user or organization is Paycor very good for?

Paycor is a good option for most organizations, whether large or small and across various industries.

What specific type of user or organization would Paycor not be a good fit for?

There is potential in Paycor to support most organizations.

Remote

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Remote
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Popularity Score
4.2 / 5
User Score
4.6 / 5
Product Score
4.5 / 5

Why we picked Remote

Remote is an excellent choice for distributed teams who require a top-notch payroll and benefits service. Their customer care is outstanding: 24/7 live chat, free HR tools, local experts for employers, plus technical support for workers. They also operate as local entities in more than 60 countries.

PROS

  • Benefits plans are locally curated. Health, dental, vision, life, mental health support, and disability are all covered, as is pension/401(k).
  • Local entity ownership helps Remote have more control over service costs, resulting in more flexibility in its pricing and service.
  • Transparent rates. No markups on benefits premiums.
  • Self-service features are easy to navigate.
  • 24/7 HR support from regional experts.
  • Option to provide equity-based compensation to employees.
  • Fast and compliant payroll in 170+ countries.
  • Live chat support with local payroll experts.
  • Flexible, localized benefit packages.
  • Flat-rate pricing structure, no deposits or hidden fees.
  • Mobile app streamlines expense reimbursement with autofill from receipt photos.

CONS

  • Remote currently offers no off cycle payroll, and only wire transfers and direct deposit are available.
  • Lacks phone support.
  • Very few pre-built integrations (Greenhouse, BambooHR, and HiBob). Companies will likely rely on its custom API to connect their current ATS and other HR tools with Remote.
  • Doesn’t have a free trial.
  • Redundant for organizations solely recruiting within the U.S.
  • Help center documentation isn’t easiest to understand.
Remote's Payroll Service Dashboard

Remote Review

Remote helps distributed teams provide a better experience for their workers via country-custom benefit plans and easy-to-access employee self-service features. Remote is one of a few providers that owns legal entities in the regions where it offers EOR services, which gives them an advantage by greater flexibility in services and lower costs for its customers. Both of these are significant features that companies who use third-party aggregator services ll cannot offer.

Remote’s benefits are offered without premium markups, and they offer everything from paid time off to holidays, health care, and life insurance. Remote gives you access to region-specific advice and support to help you finalize your benefits plans.

Remote offers a 15% discount for eligible startups and nonprofits for up to 12 months. They also offer free service for up to ten employees for companies who hire refugees.

The apps, though well-made and frequently updated, were surprisingly hard to find online.

Both the Android and iOS apps are easy to navigate and have essential features like submitting expenses, booking time off, accessing payslips, and, according to Remote, there’s more in the pipeline.

Remote Customers

Arduino, GitLab, Paystack, Loom, cargo.one, Secureframe, Phaidra.

Remote Pricing

  • Contractor Management plan: $29/contractor/mo
  • Employer of Record plan: $599/employee/mo (when paid annually)
  • Global Payroll and Remote Enterprise plans: Custom prices – contact Remote.
  • Startup and nonprofit discount: Eligible startups and nonprofits can get 15% off EOR and Contractor Management services for 12 months.
  • Refugee discount: Up to 10 employees free when hiring refugees

How has Remote Changed Over Time?

Best For

Remote is best for teams with a globally distributed workforce.  This tool makes it easy to hire, onboard, provide benefits for, pay, and retain top international talent.

It’s also a great option for startups, and nonprofits who can benefit from their 15% discount, and for those who hire refugees,

Remote in action
Reviewer's Rating
3/10

Remote is used by our firm to hire in locations like South Africa, Colombia and Brazil. We are able to use Remote as the Employer of Record and offer benefits just like they worked directly for our firm. You queue up the hire, Remote makes the offer in their system and makes all the employee information available via web portal. All expenses, benefits info, etc. can be accessed any time.

What do you like about Remote?
  • Easy Onboarding - Remote does make onboarding hires in remote locations quite easy.
  • Online Portal - great to have all the hires from all international locations in one place.
  • Expenses - easy for employees and companies to track/pay expenses.
Why did your organization buy Remote, and how long have you used it for?

With a shortage of talent in the U.S., our firm needed to hire in locations where we did not have an entity. Global EORs offer a way to do that without setting up a legal entity first. Remote was an up-and-coming player in the space that made getting setup much faster, less complex than traditional partners like Velocity Global. We have used the system for approximately 2 years now.

What do you dislike about Remote?
  • Billing/Invoicing - Remote has had multiple billing errors in our invoices and their system is incredibly confusing for reconciling what is outstanding vs. the errors they have made.
  • Management - Remote has changed management recently and they have changed terms & conditions from our original invoices and have taken away promotions by saying they were "introductory promotions" rather than the "negotiated terms" like we originally discussed.
How is Remote different than their competitors?

Remote was a leader in simplicity when we first began using their services a couple of years ago. Now, I believe certain competitors have caught up and surpassed them.

What Instructions should people think about when buying this type of tool?
  • Cash flow - these services require upfront payment for payroll so be prepared to pay month end payroll by the 17th of that month.
  • Terminating employees - Employment laws vary country by country. Remote is offering a service to make it easier on your company to hire elsewhere; however, terminating employees can be quite difficult.
How has Remote changed or evolved over time to meet users needs?

Remote was very startup friendly 2 years ago. Their management has changed and their culture has changed drastically. It is no longer a customer-focused culture going above and beyond to win customers.

What specific type of user or organization is Remote very good for?

Remote is good for an established company in search of a way to explore hiring people in other regions of the world.

What specific type of user or organization would Remote not be a good fit for?

Remote is not good for startups.

QuickBooks

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QuickBooks
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Popularity Score
4.1 / 5
User Score
4 / 5
Product Score
4 / 5

Why we picked QuickBooks

Quickbooks is a trusted name in financial tracking, payroll, expense reports, and even time and attendance software for small businesses.

PROS

  • Unlimited pay runs, auto full-service payroll, and same-day deposits included.
  • Supports unscheduled payrolls and automatic year-end tax filings.
  • Reminders for tax readiness provided.
  • Pricing transparency. 30-day free trial available.

CONS

  • No employer app.
  • More expensive than some competitors like Patriot.
  • Limited third-party integrations.
  • No global payroll features.
Quickbooks' payroll software dashboard

QuickBooks Review

Many small businesses use Quickbooks for their accounting and financial reporting. They know that small business owners may not have enough time to be doing payroll, so their solution focuses a lot on running things automatically and freeing up your time. The same goes for taxes, as they'll calculate, file, and pay your payroll taxes for you, in some cases.

QuickBooks Customers

QuickBooks Pricing

For payroll, Quickbooks has three plans:

  • Core: The basics to pay your team and have payroll taxes done for you at $22.50 per month
  • Premium: Manage your team's payroll with HR support and some employee services for $37.50 per month
  • Elite: This plan provides access to on-demand experts in order to simplify payroll to the max. It starts at $62.50 per month.

QuickBooks often offers discounts for its plans. They currently have a 50% discount on all plans for the first three months of subscription.

How has QuickBooks Changed Over Time?

Best For

SMBs with a fairly simple payroll structure but little time to handle it all themselves.

QuickBooks in action
Reviewer's Rating
7/10

We use QuickBooks on a weekly basis for all of our AP and AR needs. We send client invoices through QB, and we pay vendor invoices through a QB integration with Bill.com. We also use QuickBooks to distribute team payroll on a bi-monthly payroll. All of these features are directly tied to our management of the company's P&L and Balance Sheet.

What do you like about QuickBooks?
  • QuickBooks is very affordable and reasonably intuitive.
  • Out-of-box, it comes with a generous offering of features, and you are able to add more through its ability to connect with third-party applications (Bill.com).
  • The online version allows us to access our financials from any computer, and there is a mobile app available for quick views and expense tracking.
  • QuickBooks also has a fairly extensive self-help library if you are unfamiliar with certain features or processes.
Why did your organization buy QuickBooks, and how long have you used it for?

My company was in the market for a new accounting software to handle AR, AP, and payroll. The software we used before QuickBooks Online was too complex and more robust than what we needed, and the pricing structure was simply unaffordable. We've been using QuickBooks Online for 3+ years. It handles all of our invoices and vendor payments, and also helps us manage and distribute our payroll.

What do you dislike about QuickBooks?
  • Unfortunately, QuickBooks has terrible customer service. In most cases, it is extremely difficult to contact a human customer service representative, and their support ticket system is very slow.
  • QuickBooks also has issues connecting with smaller banks, so some features may not be available if you use a local bank or credit union.
  • There are also a number of CSS and UX issues that hide certain Call To Action buttons or make them altogether unusable.
How is QuickBooks different than their competitors?

QuickBooks stands out from its competitors through its offering of a robust set of features at an affordable price. The price structure allows for affordable scalability, as you only need one license for each business entity. The interface is user-friendly and does not require a lot of details steps in order to customize your experience.

What Instructions should people think about when buying this type of tool?

Before purchasing a license, you should think about how businesses you want to connect to the application. Other platforms may accommodate more elaborate business structures. You should also think about the total feature set you are looking to obtain. QuickBooks is great for general accounting, but its reporting capabilities are somewhat limited compared to other more customizable platforms.

How has QuickBooks changed or evolved over time to meet users needs?

QuickBooks continues to add integrations that increase the number of available features without directly altering the platform. Connections to third-party services like Bill.com allow you to do more than what is offered out of the box.

What specific type of user or organization is QuickBooks very good for?

QuickBooks is great for small businesses and business owners that handle all of their own accounting needs.

What specific type of user or organization would QuickBooks not be a good fit for?

QuickBooks is not ideal for companies that are looking for advanced accounting reports or performance metrics. Larger organizations that have dedicated implementation teams would be better suited for a more customizable platform.

OnPay

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OnPay
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Popularity Score
4.3 / 5
User Score
4.8 / 5
Product Score
4.7 / 5

Why we picked OnPay

We love OnPay because it takes less than one hour to setup and is the lowest cost option on the market.

PROS

  • Free tax form handling for W-2 employees and 1099 contractors.
  • Some HR services included within the plan at no additional cost.
  • 30-day free trial available (starts after OnPay verification).
  • Well-developed online help resources.

CONS

  • Poor functioned employee mobile app.
  • Requires payment four days before payday for direct deposit.
  • Doesn’t support automatic payroll.
  • Customer support sometimes hard to reach.
OnPay's Payroll Software Dashboard

OnPay Review

OnPay is perfect for smaller companies (500 employees or less) who want a simple and straight-forward payroll process, plus help with HR. Onpay customers love the customer service and the transparent pricing - it’s one monthly fee for everything. They offer benefits management in all 50 states including medical, dental, vision, and 401k retirement plans.

OnPay Customers

OnPay Pricing

OnPay charges a base fee of $40, plus $4 per employee per month.

How has OnPay Changed Over Time?

Best For

OnPay is a great solution for smaller, budget conscious companies that also want a basic HRIS in addition to payroll.

OnPay in action
Reviewer's Rating
9/10

Our company uses OnPay primarily for new-hire self-serve onboarding. OnPay automatically sends W-4 and I-9 forms to new hires, eliminating a significant administrative burden.

We also use OnPay to run payroll, manage self-serve PTO requests, and maintain electronic employee files. It’s easy to navigate, update, and make changes to employee information, and documents are conveniently accessible in one place.

Employees can easily download their W-2s, and OnPay even provides lifetime access for former employees to retrieve their W-2s and pay stubs after employment ends, which is a major advantage.

The system also makes it simple to prepare various payroll and company documents needed for quarterly and year-end reporting.

Overall, it’s a reliable and user-friendly platform that helps streamline our onboarding and payroll processes.

What do you like about OnPay?

Our company values OnPay’s affordability and the excellent customer service that comes with it. We appreciate how easy it is to run payroll and generate reports, and we find the self-serve onboarding feature highly convenient.

The interface is clean and intuitive, making it easy to locate, upload, and manage employee documents and files. OnPay simplifies our HR and payroll processes.

Why did your organization buy OnPay, and how long have you used it for?

The company was looking for affordable payroll and HR management capabilities. OnPay provides exactly what the team needed: payroll, HR functionality, self-serve new employee onboarding, and excellent customer support.

We like that the interface is clean and easy to navigate. Payroll is simple to run every time—after completing three to five tasks, payroll is done. You enter employees’ hours, click “Pay Run,” review everything, and hit “Run.” The process is straightforward and intuitive.

What do you dislike about OnPay?

The wait time for customer support can be lengthy at times. OnPay is currently updating its HR functionality—specifically in areas like performance management and PTO requests—which will come at an additional cost.

One downside is that setting up and inputting fields for the new hire application process can be somewhat cumbersome and time-consuming. It takes extra effort to configure everything before an application can be submitted.

How is OnPay different than their competitors?

OnPay compares very favorably to its competitors. The customer service is excellent—especially compared to some of the larger HRIS providers.

OnPay’s HR resource hub, Mineral, is one of the best I’ve seen in the industry. It offers a strong HR library, a robust employee handbook builder, and timely labor and employment law updates.

What Instructions should people think about when buying this type of tool?

Companies should consider affordability and subscribe only to the tools that help their teams work efficiently. Avoid paying for features that aren’t necessary.

Customer service is another key factor—not only during onboarding but throughout the entire lifecycle of the product, including offboarding. The HRIS should also be user-friendly and accessible for both the company and its employees.

How has OnPay changed or evolved over time to meet users needs?

OnPay has expanded its offerings to include benefits and has enhanced its HR resource hub, Mineral, which is now more user-friendly.

They continue to improve their HR functionality by adding features such as performance management and training. I’m looking forward to seeing the completed HR functionality.

What specific type of user or organization is OnPay very good for?

OnPay is a great fit for most organizations. I’ve used it with manufacturing companies, professional office environments, and small mom-and-pop shops, and it has worked well across all of them.

What specific type of user or organization would OnPay not be a good fit for?

OnPay may not be a good fit for very large teams.

Namely

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Namely
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Popularity Score
4.7 / 5
User Score
4.1 / 5
Product Score
4.6 / 5

Why we picked Namely

Namely provides a quick and easy payroll solution with modern design and UX. Their all-in-one HR platform can be used by any company really, though they pay close attention to mid-market companies.

PROS

  • Namely's user interface is highly praised by users. It is clean and quite intuitive despite the platform's comprehensive feature coverage.
  • The employee onboarding module includes a user-friendly wizard that effectively guides new hires through necessary steps and tasks.
  • Along with Namely’s built-in features for data management, recruiting, onboarding, time off tracking, payroll, and benefits administration, Namely offers managed payroll and benefits administration services for those needing extra assistance.
  • The majority of users are able to navigate Namely without any issues. They find the UI to be intuitive and clean, despite the fact that the platform has lots of features. 
  • Namely’s employee onboarding module gets a alot of praise from users. It features an easy-to-follow wizard, which helps new hires get on quickly and be clear on what they need to do. 
  • Besides the platform’s built in features for data management, recruiting, onboarding, time off tracking, payroll and benefits administration, there are also managed payroll and benefits administration services you can opt for to reduce the burden on your internal teams. 

CONS

  • Namely primarily caters to U.S.-based companies, which makes it unsuitable for organizations needing to manage pay and benefits for employees in other countries.
  • The implementation process of Namely can be time-consuming, typically taking a minimum of 6-8 weeks.
  • Despite how big of a player Namely is in the HR space, it lacks employee development features like skill training, career pathing, and succession planning.
  • Before purchasing Namely, it is essential to ensure compatibility with your current benefits provider, as there have been reported instances of Namely's team encouraging users to switch to more expensive providers.
  • Namely primarily operates in the U.S., which means if you’re looking for a global payroll and benefits provider, this platform isn’t for you.
  • Though many praise the platform’s ease of use, it does take long to implement it. Namely’s own team says that an average implementation takes between 6-8 weeks.
  • For a platform of Namely’s size, there currently aren’t any features that focus on employee development such as skill training, career pathing, succession planning etc. 
  • You’ll need to check beforehand if Namely can work with your existing benefits provider, if you have one. There have been a few reports (but not few enough to ignore) about Namely’s team convincing customers to change their benefits provider to providers that charged them more. 
Namely's payroll dashboard

Namely Review

Namely’s all-in-one platform comes with a payroll module for processing salaries on time and without any errors. It can help you with a lot, including calculating wages, deductions, and taxes, and generating pay stubs for your employees. The platform is also always up-to-date with the ever-changing payroll regulations and tax laws to ensure you don’t get penalized and that everything pertaining to your employees’ payments is above board.

We like any product with employee self-service features and Namely checks that box of ours. Your staff can log in to a dedicated dashboard to access and manage their payroll information, update personal details, and view pay stubs whenever needed. Namely also packs a robust reporting module to get a holistic view of your company’s payroll and valuable statistics to make informed decisions.

Namely Customers

Greenhouse, Bevi, and Workwave are among Namely’s 1000+ customers.

Namely Pricing

Namely has custom pricing that varies according to the extent of your need. You can contact the Sales team for an estimate.

How has Namely Changed Over Time?

Best For

Namely predominantly serves mid-sized companies across different verticals.

Namely in action
Reviewer's Rating
8/10

I used Namely regularly, primarily for onboarding processes, including e-verify. It streamlined new hire documentation, eliminating the need for paper forms. Employees found it intuitive and effective for timekeeping, which made adoption smoother.

I also relied on Namely to ensure HR compliance and oversee payroll, although the payroll specialist managed the day-to-day processing.

One challenge was entering direct deposit and tax form information, which initially created extra work for the HR team. However, I believe these issues have since been resolved, as this was several years ago.

What do you like about Namely?

I liked how easy it made onboarding new employees.

The ability to manage and store electronic files was a significant advantage.

The reporting dashboard was clear and helpful for monitoring key metrics.

Employees found it easy to access their paystubs and tax information.

The interface, with its social media-like design, was user-friendly and relatable for many employees.

Why did your organization buy Namely, and how long have you used it for?

I consulted with an organization for about one year and administered Namely. They were a small but growing business in need of an HR and payroll solution to manage their expanding workforce.

Namely was chosen because it met the needs of various types of organizations and had the flexibility to grow alongside the company as their requirements evolved. I appreciated the compliance features, which helped me stay on top of regulations and deadlines.

The tool was also within the budget approved by the CFO and addressed the needs of both the HR department and employees effectively.

What do you dislike about Namely?

When I first used it, the platform was new and had some glitches.

Payroll processing was initially difficult for the payroll specialist to adapt to.

Learning which reports were essential versus optional required more guidance than was provided.

I would have appreciated more hands-on support during the implementation phase.

The search function did not perform as effectively as I would have liked at the time.

How is Namely different than their competitors?

Namely has a more modern and visually appealing interface compared to some competitors.

It promotes diversity and inclusion through its design and functionality.

Its scalable features are suitable for small to mid-sized companies, though larger organizations may need to explore alternatives.

Compared to tools like ADP or UKG, Namely is a more affordable option, though it may lack some of the advanced features those platforms offer.

While Rippling is a strong competitor, I prefer Namely’s design and user-friendly interface.

What Instructions should people think about when buying this type of tool?

It’s important to have an experienced payroll person or request training to ensure smooth adoption, as Namely may not be as intuitive as other platforms like UKG or ADP.

Fully prepare questions for your implementation specialist to maximize the benefits of the tool.

Be aware of the states where your employees work, as compliance requirements can vary significantly.

Understand your organization’s growth plans to ensure the tool can scale with your business effectively.

How has Namely changed or evolved over time to meet users needs?

Namely has added new features, including AI-powered tools, to improve functionality.

The interface has become more user-friendly, addressing previous concerns about the search and self-service features.

Employees now find it easier to access essential HR and payroll information.

What specific type of user or organization is Namely very good for?

I think Namely is great for small to mid-size organizations, but I remember it was a tool that scaled to a limit, and if you got too big, a different solution would be better. It possibly would be at the point a larger org could use them, but not sure they are there yet.

I know one of their main competitors is Rippling, so a user or organization should research both before making a decision. I’d also find out if there is a specific person to contact or just a generic number for questions. Over the years, I have been using many tools, and I personally like a particular person or team to work with.

What specific type of user or organization would Namely not be a good fit for?

Namely may not suit organizations that lack clarity about their HR and payroll needs or have no plan for automation.

It is also less suitable for businesses with low-level or non-technical HR or payroll staff who may struggle with implementation.

Companies accustomed to a single tool throughout their history may find transitioning to Namely challenging.

Why Payroll and Benefits Software?

There are a few apparent use cases for payroll and benefits software. However, we also wanted to explain some of the benefits that may not be as self-evident. Here is the “why” behind buying new payroll and benefits software:

  • Pain-free payroll: These solutions will run payroll for you in a streamlined way that reduces your time and effort. To teams using outdated systems or completing operations manually, this could mean hours or even days saved per pay period.
  • ‍Simplify health benefits: These solutions guide you through the benefits selection process, sometimes with a trusted consultant who recommends packages that fit your company well. Your employees can then choose which option is right for them during open enrollment, qualifying events, or onboarding.‍
  • Access to experts: Managing benefits and payroll internally can be complicated, especially if this is not your day-to-day focus. You must be aware of and keep up-to-date with a wide range of regulations and requirements, as they can change frequently! To assist with this, the best benefits and payroll solutions offer day-to-day customer support and will work closely with you when making strategic decisions and regulatory updates.‍
  • Access to better health plans: The best payroll and benefits solutions provide you with greater access to competitive employee benefits to create a package that makes the most sense for your employees. You will also be able to compare plans from different providers more easily and therefore ensure you have selected the best package for your business’s needs.‍
  • Cost-effective: Using an external vendor for payroll and benefits will help decrease the number of employees you need for this function and help save on costs in technology, support, and training.‍
  • Save time: On average, 19% of small businesses spend 80+ hours a year on federal taxes alone. Small and medium businesses that arm themselves with the right solution to handle payroll and efficiently manage benefits save a lot of time, resulting in their ability to allocate time to their core business and product.‍
  • Ease of use: Software solutions today are serious about their product experience. They have built their platforms with their various end users in mind and provide them with a simple-to-use, mobile-friendly, and feature-rich experience. Your employees can now look up co-pays on mobile when at the doctor, or request time off in a given pay period.‍
  • Increase employee retention: With greater access to a wide range of employee benefit insurance and retirement plans, you will be able to ensure that your employees feel taken care of. Naturally, this has a considerable sway towards employee retention.‍
  • Aids in your talent strategy: The right payroll and benefits software helps you attract talent by offering the best and most comprehensive benefits packages. An AICPA survey found that 80% of those polled would choose a role with a comprehensive benefits package versus a position with a much higher salary but no benefits.‍
  • Enhanced security benefits: Most top payroll and benefits vendors will have high levels of security that contemplate HIPPA and have varying levels of SOC compliance.‍
  • Compliance guarantee: According to recent payroll statistics, 1 in 2 companies have been penalized for non-compliant payroll. Payroll and benefits software have access to the most up-to-date information which means that you never have to worry about missing tax notices and other regulatory notices. This is a huge benefit as you will help protect your company and reduce your risk of compliance-related expenditures.

Pro Tips on Payroll and Benefits Software

Key Features of Payroll and Benefits Software

The majority of the top-rated benefits and payroll solutions provide feature-rich offerings that are wrapped into an intuitive user experience. While we’ve focused on payroll and benefits, there are additional add-ons that you may also be interested in, especially if you do not currently have another solution in place. Many of these also map to the demo questions we have suggested below:

  • Payroll software features: Automated and unlimited multi-state and global payroll runs (Plus contractor & vendor payments, tips reporting), off-schedule payroll runs, all tax filing/payments, multiple pay-rates and schedules, reporting including year-end payroll reporting, and direct deposit.
  • Employee benefits admin software features: Employee self-service (including self-service benefits enrollment and changes), benefits administration & cobra administration (health, dental, vision), and additional benefits options including 401K/retirement, life insurance & disability, FSA, HSA, commuter, and additional supplemental benefits.
  • Other important features: Time tracking & paid time off, HR documentation & PTO policies, employee directory & surveys, workers’ compensation & risk mitigation, new hire onboarding, HR expertise (varied based on level), online resource center (Best practices, FAQs, and more), and mobile friendly and/or mobile app.

How to Choose a Payroll and Benefits Solution

The following is what we’ve learned over the years:

  • Choose a payroll service that has a track record for serving companies of your size.
  • Remember, change management requires a team effort. You may need to involve a few different teams during the buying and implementation process including your operations, HR/recruiting, information technology, and communications teams.
  • Core features that you probably already have and that employees/HR are used to, like direct deposit, automated pay stub distribution, and payroll taxes need to be in any future offering you use.
  • Don’t forget about integrations! It’s important that any new system can sync with the rest of the tools in your tech stack at least in some sense.
  • Make sure the vendor that you choose can operate in all of your office locations (don’t forget your remote employees). Several of the vendors we’ve outlined here are among the best global payroll providers, but many do have a heavier focus on the United States.
  • Documentation is paramount— get your ducks in a row in advance to help streamline implementation and prevent any delays that could have a negative impact on employees. Nobody’s going to be that excited about the new payroll and benefits system if the next checks or deposits are going to be late. 
  • Choose a vendor that is compliant with the most recent regulations and that takes data privacy very seriously. HIPAA and tax payment violations can be extremely costly.
  • If you already have an insurance broker with whom you like to work, make sure that your new vendor allows for this— not all of them do, and those that do may charge an additional fee.
  • If you are moving to benefits with a provider, remember to report any employees who are on COBRA to the new provider and make sure to ask if they assist in COBRA administration.
  • Lastly, choose a vendor that you can grow with. Make sure that the vendor is confident in their ability to work with you based on your targeted employee growth rates as a company.

Payroll and Benefits Software Pricing

The cost of payroll and benefits software varies based on company size and feature requirements:

  • Payroll Software for Small Businesses: Entry-level solutions can start as low as $19 per month. For example, Gusto offers a "Simple" plan at $40 per month plus $6 per employee, which includes full-service payroll and basic onboarding.
  • Payroll Tools for Medium-Sized Businesses: Plans typically begin around $50 per month and can exceed $1,000, depending on the number of employees and desired features. These plans often offer advanced payroll features, HR support, and benefits administration.
  • Payroll Solutions for Large Enterprises: Due to complex needs, such as managing a diverse workforce across multiple locations, comprehensive payroll solutions often start in the four-figure range monthly. These packages usually provide extensive support for multi-state taxes, advanced reporting, and dedicated customer service. 

Demos Questions to Ask Vendors

Once you have chosen a few vendors to demo, it is imperative to ask pertinent questions. Here is a list of questions we think you should ask on demos.

Support:

  • Who will be on my support team during the payroll software implementation, how will that change after I’m set up?
  • What the the specific steps our company will have to go through to get this setup and how long does each take?
  • What internal stakeholders do I need to bring into this?
  • What are the support SLAs?
  • How big is your biggest customer and how small is your smallest customer? What is the size of your average customer?
  • What are the most common reasons that companies don’t succeed?
  • How will our pricing change as we scale?

Tech & Security:

  • Can you walk me through the typical workflows that HR would go through? Employees?
  • What is the mobile experience for HR and employees?
  • What’s on your product roadmap?
  • Do you support multi-factor authentication?
  • Do you support single sign-on?
  • Are you SOC 2 compliant?
  • What is your security audit process?
  • How do you keep our data safe?

Regulatory & Compliance:

  • Do you have a regulatory compliance team?
  • Who handles regulatory updates for taxes, HR, or benefits?
  • How will I get updated on regulatory changes relevant to my business?
  • Do you handle payroll in my state (within the U.S.)?
  • Do you handle international payroll services (if you operate internationally)?
  • Are you GDPR compliant?
  • How are tax filings handled?  Is there an extra charge for this?
  • Do you handle new hire onboarding reporting and forms?
  • Are you ACA-compliant? What about HIPAA and ERISA?
  • How will you handle benefits for my employees in different states and, if applicable, remote employees?
  • How can my accountant or finance team access the relevant files?

Payroll Integrations and Process:

  • Is your offering full-service payroll or a tool that I will use to run my own payroll?
  • How are payroll taxes handled? How are tax forms generated?
  • What standard integrations do you support? Do you integrate with my existing technologies (accounting software, HRIS, ATS)?
  • How will direct deposit work with our employee bank accounts?

Payroll Software FAQs

What is payroll software?

Payroll software is a solution designed to manage, automate, record and organize payment of a company’s employees.

What is benefits software?

Benefits software is a solution designed to take over all administrative benefits tasks, including managing and organizing health insurance, retirement programs, time off and leave.

Can my company do payroll and benefits without software?

Yes, your company can process payroll and benefits without the assistance of software. However, manually taking care of payroll and benefits requires a lot of time and effort. On average, over 20% of small businesses spend 120+ hours dealing just with federal employee taxes. That’s before even considering benefits management. That time is better spent perfecting your business or product, therefore automating payroll is a worthy investment.

Do software providers offer both payroll and benefits software together?

Yes, many payroll vendors offer a benefits solution and vice versa.

Need Help Shortlisting for the Best Options for Your Business?

For those press on time and want to narrow the search to the top payroll and benefits solutions that most align with their organization’s priorities and budget, SSR Advisors provide a transparent, unbiased shortlist of 2–3 recommendations from 1,000+ vendors across HRIS, Payroll, and HCM—for free. Get in touch with one of our advisors today!

About the Author

Rodrigo Vázquez-Mellado
HR and B2B software analyst and advisor, tech writer and editor, former conversational designer
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Rodrigo has worked in tech since 2016 across various marketing and product roles. All the while, he's stayed active as a journalist, musician, and avid traveler. He's been a writer and editor at SSR since 2020, covering software niches like payroll, HCM, workforce planning, AI Recruiting, and whatever spikes his interest. He's always on the lookout for the right software and tools—whether it's for managing business processes or to fuel his many interests. Rodrigo studied Journalism at the University of North Texas, Marketing and Communications at Tec de Monterrey, and is currently doing a part-time Master's in Economic History at the University of Barcelona. More of his writing at: http://rvmrosas.com/

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