Best Payroll and Benefits Vendors - 2024

Deel makes it easy for us to pay our international contractors. It ensures we are adhering to each country's legal and compliance standards. It is very easy to process separate payroll along with our regular payroll system. The tool is affordable and straightforward, and it only charges us for what we use each month.

We implemented Deel in order to pay our international contractors. The software we were using did not offer international payroll services and it became a necessity for us to look for one that offered such a feature. In addition, we also had to adhere to the compliance and pay standards of other countries, so we needed a third-party payroll system. We've been using Deel for over 2 years now, helping us solve all the problems we had before.

It does not integrate with our HRIS, Rippling. It does integrate with several other HRIS tools, however. No other negative feedback to share.

I like how simple Deel is. I can create contracts and payment schedules for contracts easily. I can terminate a contractor quickly and I feel confident that I am doing so in a compliant way. It is easy for new admins to be added to the tool so my finance team is involved with payments and contracts.

You should use Deel if you have international contractors. If your current payroll tool does not offer an easy or affordable way to pay global employees, consider using Deel.

Some new features I've seen in the tool include an onboarding tracker and a global payroll feature with more robust offerings. They add new countries as well and service 90+ countries currently.

One with global contractors.

Gusto simplifies hiring in different states and ensures compliance with varying state laws. The platform is user-friendly, making it easy for both HR staff and employees to navigate. It includes all essential HRIS functions without unnecessary complexity.

Our company chose Gusto to streamline our payroll processing, prioritizing a system that was affordable and easy to set up and use. With a focus on hiring across the US, we needed a reliable platform to handle state registrations and payroll compliance quickly and efficiently. Gusto not only manages payroll but also covers essential HR functions such as expenses, time off, and benefits. It serves as the single source of truth for our US employees and contractors. I've been using Gusto for five months, having been with the company for the same period.

The reporting features in Gusto are somewhat limited and not very user-friendly. We have experienced errors in reporting that have resulted in penalties, although Gusto did reimburse us for these. Customer service response times can be slow, ranging from several days to weeks.

Gusto stands out for its simplicity and competitive pricing. It handles many compliance details, which are often challenging for small businesses to manage on their own. For those seeking a straightforward solution that consolidates multiple HR functions, Gusto is an excellent choice.

When considering a tool like Gusto, evaluate your company’s growth trajectory and geographic spread. Assess the core HR needs your organization must fulfill, such as onboarding, payroll, and compliance, and determine whether Gusto can effectively address these while offering time and cost savings. Prioritize your HR team's needs, focusing on what currently consumes the most time and how a tool can streamline these processes.

Since I started using Gusto, the platform has remained relatively stable without significant changes. However, there have been concerns about the declining quality of customer support, which has become less efficient and helpful over time.

Gusto is well-suited for small businesses, ideally with fewer than 50 employees. It might stretch to accommodate a few hundred employees, but that is nearing the limit of its capabilities without straining the system and the HR team.

Paylocity offers many pre-loaded reports, which were useful for targeting specific metrics. The interface is user-friendly and has many valuable features. Having the opportunity to participate in a demo with a representative to walk through Paylocity’s functionality was extremely helpful. Additionally, the function that automatically posts new vacancies to multiple job sites, like Indeed and Monster, was very convenient.

Our company switched to Paylocity after acquiring another franchise. The acquired company already used Paylocity, and it was part of the contract that we would keep and integrate it with our existing employees. I have used it for about two years. However, there were numerous issues on payday, with several instances where paychecks were deposited into the wrong accounts.

While customer support was promised to be excellent, it was often difficult to find solutions when problems arose. The demo of the software was impressive, and the sales team did a great job, which is understandable why people might choose it, but the ongoing functionality can become frustrating when the same mistakes occur repeatedly.

Customer service frequently experienced turnover, making it difficult to find knowledgeable support, which was frustrating. Often, I found that I knew more than the representatives assisting me. We also encountered several instances where an employee’s pay was deposited into the wrong account, which was a significant concern that needed prompt resolution. Lastly, the frequent misalignment of cost centers was a constant issue, taking up a considerable amount of time to correct.

Paylocity has a very user-friendly interface compared to other tools I’ve used. The ability to provide demo training for onboarding new corporate individuals from other brands was a great advantage. However, once our account manager left, it became challenging to bring new users up to speed.

Consider your organization’s specific needs and take detailed notes during demos. Paylocity offers many training advantages, but it’s essential to have clear expectations of what you need from the tool.

Before I left the company, there was talk of introducing a texting feature, which seemed like a valuable addition.

I would recommend Paylocity for larger organizations. It offers a wide range of features that can be useful for payroll, onboarding, recruiting, labor management, and more.

• Easy Onboarding - Remote does make onboarding hires in remote locations quite easy.
• Online Portal - great to have all the hires from all international locations in one place.
• Expenses - easy for employees and companies to track/pay expenses.

With a shortage of talent in the U.S., our firm needed to hire in locations where we did not have an entity. Global EORs offer a way to do that without setting up a legal entity first. Remote was an up-and-coming player in the space that made getting setup much faster, less complex than traditional partners like Velocity Global. We have used the system for approximately 2 years now.

• Billing/Invoicing - Remote has had multiple billing errors in our invoices and their system is incredibly confusing for reconciling what is outstanding vs. the errors they have made.
• Management - Remote has changed management recently and they have changed terms & conditions from our original invoices and have taken away promotions by saying they were "introductory promotions" rather than the "negotiated terms" like we originally discussed.

Remote was a leader in simplicity when we first began using their services a couple of years ago. Now, I believe certain competitors have caught up and surpassed them.

• Cash flow - these services require upfront payment for payroll so be prepared to pay month end payroll by the 17th of that month.
• Terminating employees - Employment laws vary country by country. Remote is offering a service to make it easier on your company to hire elsewhere; however, terminating employees can be quite difficult.

Remote was very startup friendly 2 years ago. Their management has changed and their culture has changed drastically. It is no longer a customer-focused culture going above and beyond to win customers.

Remote is good for an established company in search of a way to explore hiring people in other regions of the world.

The pros of using ADP are having an HRBP and a Payroll Advisor who works directly with you. The HRBP has been great at ensuring that we are following the proper guidelines for our HR-related issues. Having a payroll advisor gives us direct 1:1 support while doing payroll. It has also been great for updating our employee handbook, I love the way they make sure our policies are up to date as new policies develop.

We have been using ADP since 2017. As a small nonprofit organization, it was important to find a PEO. This helped with lowering the cost of benefits for our staff as well as managing our payroll. It has also provided us with endless HR resources.

When thinking about buying this tool, think about your company’s specific needs. Take into account the size of your company and what your expectations are. Be sure to have a budget that shows what your company will pay for benefits versus your employees. Think about what HR resources you are interested in (will you solely rely on ADP or will you also have in-house assistance)? Thinking about these things will help you when speaking with the representatives.

Over time we have been able to upgrade from Total Source to WorkForce Now. This has allowed us to have better reposting and made it easier on our accounts when submitting payroll. It has saved us a ton of time with spreadsheets. ADP is great at keeping you up to date on ungraded to their system. They have also evolved their MyLearning tool which provides a ton of training and now they have more live training and even in-person leadership training.

I feel like ADP can be useful for any size organization, it all depends on the needs. Whether it’s for part of the platform or the entire platform they have something to suit everyone’s needs.

• It is easy to use, with a simple interface that even less tech-savvy users can navigate.
• It offers customizable access levels, allowing employees to have only the permissions they need, such as viewing W-2s or punching in and out.
• It consolidates all HR needs in one platform, including payroll, recruiting, and document management, eliminating the need for multiple programs.

When I joined the nonprofit organization, Paycor was the HR tool in use. This nonprofit had five umbrella companies and needed an HR tool that could support each one effectively, and Paycor met all those requirements. I initially started using Paycor as an employee with limited access for a year.

After being promoted to an admin role, I was introduced to more advanced tools that Paycor offered, which I utilized for about three and a half years. Paycor was particularly beneficial because it provided features like payroll management, time tracking (clocking in and out, requesting and managing time off), and employee status monitoring.

It also supported recruiting by allowing administrators and HR to coordinate, review applicants, schedule interviews, and manage candidate paperwork such as resumes and background checks.

Additionally, it streamlined job postings and editing job descriptions. Employees could access newsletters, W-2s, and pay stubs virtually, reducing the need for physical copies and supporting efficient banking processes.

• Access management can be slow; I have to rely on the HR team to update permissions for departing employees, which can take weeks.
• There are occasional glitches during updates that either reset access levels or result in data loss.
• The app for clocking in and out sometimes fails to sync properly, requiring users to log in on a computer to ensure times are correctly recorded.

My current company's tool is overly complicated, with a cluttered homepage that makes navigation difficult. Paycor, on the other hand, keeps the homepage simple and intuitive, making it easy to request time off or enter hours. While the app has occasional glitches, the desktop interface is user-friendly and reliable.

Organizations should consider their size and specific needs. A smaller organization might not require all of Paycor’s features, such as recruiting tools, while larger companies can benefit from its robust capabilities, including the ability for administrators and HR to collaborate effectively.

Buyers should also assess how much access they want to provide to leadership teams and what tools they expect employees to use frequently.

Over the three and a half years I’ve used Paycor, it has resolved many glitches and released updates to improve functionality. While I’ve adapted to the platform and learned to use it more effectively, there are still features I haven’t explored due to time constraints.

Paycor has been proactive in providing updates and instructional materials to help users get the most out of its tools.

Paycor is suitable for any organization, whether nonprofit or for-profit, small or large. For example, the nonprofit I worked for served over 500 people, and Paycor was a great fit due to its comprehensive features. The tool's versatility allows organizations to tailor its use based on their specific needs.

Rippling encompasses features for every HR component, including recruitment, payroll, HRIS, benefits administration, and engagement. The platform's user-friendly interface makes it easy to navigate and use. Rippling's integration with other systems ensures seamless data flow and process automation. The comprehensive nature of Rippling's suite of products allows us to manage all HR functions within a single platform, enhancing overall efficiency.

Our organization chose Rippling to address the need for a comprehensive HR software solution that could handle multiple aspects of employee management. Prior to using Rippling, we faced challenges in integrating various HR functions such as payroll, benefits management, and time tracking into a single platform. Rippling provides a suite of products, including an applicant tracking system (ATS), full payroll and benefits management, time and attendance tracking, learning management, and professional employer organization (PEO) services. I have used Rippling for over a year and found it instrumental in streamlining our HR processes and enhancing overall efficiency.

The pricing structure lacks full transparency. Additional modules cannot be acquired independently; instead, the core Rippling Unity platform must be purchased first. Opting for the HR help desk feature, which includes phone and email support, incurs additional costs that escalate as more features are added.

I have not used other tools to know the difference between them and Rippling.

Rippling is a comprehensive HR platform designed to streamline and automate various employee management processes. Its extensive features empower users to seamlessly handle hiring, employee management, payroll, and training tasks. Beyond HR functionalities, Rippling also provides IT solutions for configuring and overseeing computer devices and application access. This platform is particularly well-suited for small to midsize companies, especially those with aspirations for international expansion.

I’m unsure of how WorkTango changed or evolved over time.

It is particularly well-suited for medium-sized businesses and large startups in need of a modern payroll platform.

The interface is slick and easy to use. It offers flexible and expandable HR and benefits tools, meaning it can grow with the business. The streamlined and partially automated PTO with self-service is also good.

We bought OnPay to streamline our payroll process. Our HR and finance teams were too small and preoccupied with rapid growth activities to manage payroll, and as a result, mistakes were being made. The monthly payroll process was analog, without much automation, and quite inefficient and laborious. We wanted to have a more automated and online process, which OnPay provided.

OnPay is genuinely focused on small businesses. The interface is clean and simple, not overloaded with features like those found in big company payroll tools. It connects directly with our timesheets, allows staff to update their personal data, and has streamlined and mostly automated our payroll process. We have used this tool for a couple of years.

The design is a little boring and old-fashioned. The reporting section is a bit awkward to use. It doesn't have great support for international customers.

The design is a little boring and old-fashioned. The reporting section is a bit awkward to use. It doesn't have great support for international customers.

Can you also pay contractors through the system? Can you pay staff according to different pay schedules?

We haven’t used it long enough to answer this.

US-based SMEs without international offices can benefit from OnPay.

The multiple blogs on the ever changing employment laws was a huge benefit to the company. Being able to have employees manage their deductions and plans is also a great way to alleviate pressure off the payroll department. Customer service was also very kind and helpful when questions or issues would arise. Being able to have a company calculate and file taxes was also a great way to reduce accounting labor.

We used Paychex for approximately 7 years to streamline the payroll process between multiple restaurants. After many years of self service payroll, Paychex helped us make payroll more error proof. It was used in organizing employee compliance and benefits. It was also great for tracking taxes and being able to send needed info to the accounting department. It was easy to use when garnishing child support from employees' paychecks.

Paychex sales team is not as knowledgeable or fluid as their customer service staff members were. We did encounter login issues frequently. It usually was rectified with opening and closing the program but it was still time consuming. As pleasant as customer service is, I would like to be able to make minor changes without having to call a specialist.

Paychex is a good service for smaller companies. I feel that integration and reports were not as easy to use as other programs such as Toast or 7shifts.

The cost is fair although the tool can be time consuming. It is a great tool to keep up to date with employee relations and laws. I feel Paychex is continuing to grow and be better but I would compare other companies before signing a contract.

Paychex has evolved with the changing labor laws and requirements and keeps their clients up to date. I also feel that they are streamlining scheduling and AR/AP into the application

Small offices or businesses.

It is easy to use - the interface is intuitive. I like the app and the fact I can do receipt tracking on my phone. I like that I can easily give my employees a company card and have them forward receipts into Quickbooks.

We work with a CPA firm who helped us to integrate Quickbooks across our organization. We began using Quickbooks in 2018, when our firm had just under $60,000 in revenue a year. Today, we use Quickbooks to manage the company's $1.7M and growing annual budget. We used Quickbooks because we wanted to have accurate timely financial statements across the organization, track all of our expenses, and manage our businesses PnL easily. I've been the primary user for the past 5 years.

I wish that it had better cash flow capabilities - the current capabilities do not account for projections. I also wish that when adding users there was an option to add employees who just had employee cards who need to email receipts into Quickbooks instead of having to take up a user seat - right now we have some employees emailing receipts to a company user to forward them on because there is only five seats in our plan. I also wish Quickbooks integrated better with my bank - the bank connection is always breaking and needs to be updated.

I haven't used similar tools - before Quickbooks I did everything on a spreadsheet. I did choose Quickbooks because it came highly recommended from my CPA firm.

People should think about their needs for financial reporting. People should also think about their needs for billing, and tracking employee expenses.

It works great for my consulting firm!

Paycom provides excellent customer support. Paycom is able to handle our complicated payroll. Paycom has simplified a lot of processes within our HR department.

We were using a different payroll service provider.  We had a very complicated payroll and needed more support, especially when it came to taxation issues.  Paycom assured us that they could provide the needed support and could handle our payroll efficiently.  We reviewed several other providers but ultimately felt that Paycom would be the best fit for our company.

We selected Paycom and have been using it for 5 months now.

There are certain processes that require a step or two that could be eliminated. You have to click on different menus to see all employee info.  We were not able to use Paycom's time and attendance platform due to our needs for geofencing.

The customer service is better. You have a dedicated support person whom you are actually able to reach on a regular basis.

You need to consider your payroll needs as well as the cost of the service.  Paycom is not the most cost-effective solution but is worth the increased cost due to the complications of our payroll.

We have not been with Paycom long enough for me to know the answer.

Organizations who need a one-stop shop for payroll services.

Pricing flexibility was great and affordable for smaller enterprises. The representatives and customer service staff were very knowledgeable and experienced, offering excellent guidance and a can-do attitude, which was very welcome as we had become bogged down in red tape. We liked that there were very relevant add-on services that could be used on an ad-hoc basis.

We bought Papaya Global because we were expanding internationally. Our business meant that we had small offices and remote workers in many countries. It was time-consuming and error-prone to individually pay staff in so many countries. We needed a tool that could centralize global payroll and pay multiple international staff seamlessly and effortlessly, and Papaya Global did this. I used it for about a year.

It would have been good if they had a solution for 50 to 100 employees. We had to take the minimum 100-employee tariff even though we initially had fewer than 100 employees. Reporting could be improved; I found that the invoices were a little low on detail. It is a bit more expensive than the competition.

I have used other similar tools, and while a little more expensive, I found that this one has better global coverage and a more comprehensive service offering.

Consider global coverage, e.g., what countries they serve and if they have a depth of knowledge and expertise. Ensure it has a good and efficient global payroll service at its core, but also has the appropriate add-on services (like EOR, global payments, contractor payments) so you can quickly adapt to changing business circumstances.

I think the library and knowledge base have grown substantially, providing more on-demand information and advice about global payments.

Papaya Global is good for any international organization with employees in multiple countries.

Zenefits is easy to use. The mobile app is very convenient and popular with employees. The platform is also very affordable.

We purchased Zenefits to handle onboarding for new employees. Zenefits allows you to manage many of the processes required for employees. Zenefits has a mobile app that streamlined access for staff to information like PTO, insurance information, and timekeeping. I have used the service for 3 years.

Zenefits relies on chat assistance and it can be inconvenient to wait for a response. The payroll processing can be a little tricky as you have to recheck data. Email notifications can be improved as they sometimes don't send at the appropriate time.

Zenefits is a great tool and comparable to others like Gusto and BambooHR. I feel that there are more comprehensive programs but the price point is very fair.

Do you want a simple program that handles all major HR, Benefit and Payroll needs? Do you need consistent access to tech support? Do you have a dedicated person to troubleshoot and verify data?

Zenefits has improved their app and their processing time for updates in the system.

Zenefits is best for small/mid sized businesses and independent contractors.

Namely has an extremely user-friendly interface that helps manage HR tasks efficiently. It integrates payroll, benefits, and performance management into one platform, simplifying key processes. The tool offers customizable reporting capabilities that provide insightful personnel data while maintaining compliance with regulations.

Namely, an automated HR solution preferred by our management after a long history of inefficient HR processes, has proven its relevance as all operations have been streamlined. Switching and gathering information from different platforms was difficult, especially when accustomed to one system's workflow.

Before introducing Namely, completing payroll, personnel records, and other internal processes was time-consuming and prone to errors. We aimed to implement automation to allow a focus on tasks like performance management rather than correcting discrepancies. Namely’s user-friendly interface, creative report design, and working tools played a crucial role in its successful implementation.

I have been using Namely for [insert your time of use], and it has made our human resource processes more efficient, improving workforce management. It has also eliminated the problem of waiting for reports, a common issue in many companies that wastes valuable time.

Customer support at Namely is slow, especially when handling urgent issues. Some customization options, like those for reports, are limited and should be more flexible. Occasional system glitches or downtimes can disrupt important HR workflows and reduce productivity.

Namely's key differentiator is its all-in-one platform, featuring an intuitive user interface that combines payroll, benefits, and performance management in one system. This reduces the need for multiple tools. Compared to platforms like ADP or Workday, Namely is much easier for non-technical users. While competitors may offer more in-depth functionality in specific areas, Namely strikes the best balance between features and simplicity, making it ideal for midsize companies seeking a full-service solution.

When investing in an HR tool like Namely, key considerations include scalability—ensuring the platform can grow with your company—and integration capabilities with other systems such as payroll and benefits providers. Ease of use is critical, as a user-friendly interface leads to higher adoption and minimal training. Additionally, it's important to assess the level of customer support provided and how responsive the vendor is when issues arise. Customization options are another important factor, as the platform’s ability to adapt to your specific HR needs can significantly impact day-to-day operations.

Namely has evolved significantly over time, enhancing its platform to meet user demands with better integration features. Originally focused on core HR management, it has expanded to include payroll management, benefits administration, and compliance tools that help companies align with regulations.

The user experience has improved with a more intuitive interface, and customizable reporting has become more robust to extract meaningful data. Namely has also responded to customer feedback by improving its customer support and onboarding processes, addressing concerns about response times and implementation smoothness.

Namely is ideal for mid-sized organizations, typically with 50 to 500 employees, that want a user-friendly HR solution covering all key HR functions. It is especially suited for companies seeking an easy way to manage payroll, benefits, and performance management without the complexities of large enterprise systems.

Namely also works well for organizations that value employee engagement and want to use data-driven insights to improve HR practices continuously. Its intuitive design makes it accessible for HR teams with any level of technical expertise.