Best Payroll And HR Software (2024)

Gusto simplifies hiring in different states and ensures compliance with varying state laws. The platform is user-friendly, making it easy for both HR staff and employees to navigate. It includes all essential HRIS functions without unnecessary complexity.

Our company chose Gusto to streamline our payroll processing, prioritizing a system that was affordable and easy to set up and use. With a focus on hiring across the US, we needed a reliable platform to handle state registrations and payroll compliance quickly and efficiently. Gusto not only manages payroll but also covers essential HR functions such as expenses, time off, and benefits. It serves as the single source of truth for our US employees and contractors. I've been using Gusto for five months, having been with the company for the same period.

The reporting features in Gusto are somewhat limited and not very user-friendly. We have experienced errors in reporting that have resulted in penalties, although Gusto did reimburse us for these. Customer service response times can be slow, ranging from several days to weeks.

Gusto stands out for its simplicity and competitive pricing. It handles many compliance details, which are often challenging for small businesses to manage on their own. For those seeking a straightforward solution that consolidates multiple HR functions, Gusto is an excellent choice.

When considering a tool like Gusto, evaluate your company’s growth trajectory and geographic spread. Assess the core HR needs your organization must fulfill, such as onboarding, payroll, and compliance, and determine whether Gusto can effectively address these while offering time and cost savings. Prioritize your HR team's needs, focusing on what currently consumes the most time and how a tool can streamline these processes.

Since I started using Gusto, the platform has remained relatively stable without significant changes. However, there have been concerns about the declining quality of customer support, which has become less efficient and helpful over time.

Gusto is well-suited for small businesses, ideally with fewer than 50 employees. It might stretch to accommodate a few hundred employees, but that is nearing the limit of its capabilities without straining the system and the HR team.

I loved how simple it was to learn and use Paylocity. It was also easy to navigate and figure things out if I didn't know something. The second thing I liked was the variety of modules—it was easy to quickly access them based on the employee issue or task. Lastly, I loved how the modules essentially "talked to each other." For example, once hired, a candidate automatically moved from the recruiting module to the onboarding module.

I believe my former organization purchased Paylocity to scale their employment growth as they added employees quickly. They were also looking for a user-friendly HRIS while managing costs. I used Paylocity for nearly two years and really enjoyed it. It was very easy to learn. I used each module as it pertained to various aspects of the employee lifecycle.

Paylocity lacked automation in some areas. I think there were opportunities to improve certain workflows. It also lacked some customization features. Finally, Paylocity's customer service was not the best. I remember we had to upload benefits information, and they were neither quick nor efficient in resolving our issue.

I think Paylocity is one of the easiest HRIS platforms to use and learn compared to others. I like that it holds a lot of data and serves as a one-stop shop for all HR functions. The self-service side for employees is also very user-friendly.

I think company size is probably the most critical factor aside from cost. Small or extremely large organizations may not benefit from Paylocity as much as from other options like Dayforce or UKG.

I'm not sure about the evolution of Paylocity, but I think it does a good job of keeping up with companies' HR needs.

I would say mid-sized, professional companies. Paylocity could also be good for industrial, manufacturing, or trade companies from an employee-user standpoint.

Regarding Rippling, I appreciated its all-in-one capabilities. Another aspect I appreciated was their continuous development of new features. It also provides excellent compliance and management tools. The system's integration with other HR and IT tools is helpful for centralized management.

I assisted with implementing Rippling at the company where it was utilized and had signed on prior to my joining. Initially, they integrated it for approximately 3-6 months, followed by another 9 months, and continue to use it. Their objective was to streamline processes related to onboarding, HR, Carta, and IT solutions. My role involved configuring workflows, email reminders, setting up the Applicant Tracking System (ATS), and implementing Carta. Despite using it effectively for six months at Replit, they aimed for a more efficient onboarding experience but ultimately did not utilize Rippling as extensively as anticipated.

It was quite complex, requiring significant learning effort. The system was not as intuitive as expected, and even the representatives lacked comprehensive knowledge to ensure seamless integration. Rippling demanded considerable time for proficiency, and its compatibility with other systems was limited. Not all data was easily downloadable. If their team responded faster, it would improve the platform. Some workflows were clunky, and many features required explanation over calls, extending the time needed for implementation.

Rippling remains a strong choice for HRIS due to its comprehensive all-in-one functionality. Having multiple HR personnel benefits from its consolidated system, although updating information on one page may necessitate adjustments across other workflows, requiring careful attention. It also has the potential to add benefits and payroll, which are good options if required.

Factors to consider include the investment in financial resources, time from HR representatives, and overall resources dedicated to the software's success. It is crucial to have someone overseeing the broader strategic view and a team to manage the system comprehensively, including regular audits. Consider the level of customization and integration needed and ensure the tool aligns with your company's scale and complexity.

I believe their services are improving, but they need to respond more quickly and avoid giving basic customer service answers. They should show more curiosity about their customers' needs. Building features faster would also be beneficial.

Rippling is a good fit for medium to large enterprises.

• Payroll processing is made simple for users of all levels by OnPay’s user-friendly interface.
• Its comprehensive suite of payroll solutions ensures accuracy and saves time, offering features like direct deposit, automatic tax calculations, and compliance management.
• The customer service provided by OnPay is excellent, with professional support agents available to help with any queries or issues.

My company chose OnPay because we needed a less time-consuming and more straightforward solution to manage employee benefits and payments. Before OnPay, we had trouble tracking taxes and ensuring accuracy. Payroll automation, tax computation, and benefit tracking became easier with OnPay. It has helped us save a lot of time and minimize errors over the past year. Additionally, the customer service has been excellent in answering queries and providing support.

• Compared to some of its competitors, OnPay offers limited integration with third-party apps, which can hinder seamless data flow for companies relying on multiple software programs.
• The pricing structure can be expensive for smaller firms that require more services or products beyond the basic payroll package.
• There are limited options for customizing payroll settings and reporting, which can make it challenging to adapt the system to specific business requirements.

OnPay sets itself apart from rivals by offering a simple, user-friendly interface that makes payroll processing accessible, even for those with minimal accounting experience. In contrast, some competitors have more complex systems that require in-depth training.

OnPay’s transparent pricing, with no hidden fees, allows businesses to budget for payroll services more easily. Other competitors have more variable pricing structures, which can become complicated and expensive as they scale.

OnPay is designed with small to mid-sized enterprises in mind, offering features like easy setup, streamlined processes, and extensive customer support tailored to their needs. In comparison, some competitors focus on larger businesses and may prioritize different tools over OnPay.

• When choosing a payroll solution, look for one that is easy to use with a flexible design, like OnPay.
• Ensure there are no hidden fees and that the pricing structure aligns with your organization's budget.
• To make payroll processes more efficient, prioritize features such as automatic tax calculations and compliance tools.
• Choose a service provider like OnPay, which offers dedicated customer support when needed.
• Finally, maximize productivity by selecting a tool that integrates with other apps your organization uses.

Over time, OnPay has added features like payroll compliance management and automated tax computation tools, improving its user interface for a better customer experience. It has enhanced integration capabilities, making data sharing with other apps easier.

OnPay has also invested in attentive customer service to offer timely support. Additionally, the pricing strategy has become more flexible and transparent, catering to the financial needs of small and mid-sized enterprises.

Small to medium-sized enterprises needing a reliable payroll solution with features like automated tax computations and compliance monitoring will find OnPay well-suited to their needs.

OnPay provides an effective payroll processing solution for businesses seeking simplicity without the complexity of larger systems, thanks to its clear pricing structure and prompt customer service.

1. Paycor integrates with other business systems and software, such as accounting software, time and attendance systems, and applicant tracking systems. This seamless integration helps eliminate data entry duplication, enhances data accuracy, and improves overall workflow efficiency.
2. It provides dedicated customer support to assist us with any questions or issues we may encounter. Whether it's technical support, training, or general inquiries, Paycor's support team is available to ensure to offer solutions.
3. Its tax management system helps us stay compliant with tax regulations by automating tax calculations, withholding, and filing. It handles federal, state, and local taxes, reducing the administrative burden and minimizing the risk of errors or penalties. They still make errors sometimes but they will do extensive research and resolve the situation.

We used Paycor for 3 years. We used to outsource payroll to a third party vendor but wanted to bring it in-house and needed to ensure that it integrates with other tools that we use (401k, health insurance, expenses, etc). The key benefits it provides are: payroll administration, integration capabilities, time and attendance tracking, reporting and analytics tools, tax management, performance management, employee self-service, ATS, and onboarding. Paycor helps us streamline our processes and keep them all under one roof. They also handle compliance for us (garnishment setup, tax filings, etc). All we need to do is submit a case with a government notice we received and they will do the research and best efforts to resolve it.

• It can get very expensive. For each integration they charge a one-time fee of $1000, there are too many fees for conducting audits, edits and corrections.
• If there is an error on their end they will not admit it until we fight against it and then Paycor may waive it.
• Lately their support members have been all newbies and lack knowledge to help with complicated issues.
• They make internal changes way too often and it's hard to keep up. At the beginning of this year they completely revamped the user interface without warning and it was very hard to find things. It took them a while to update all of their SOPs to reflect the new layout.

It's not so different in what they can offer and how much they charge but I've used other HRISs that offer dedicated account manager support instead of a general 1-800 phone number.

• Think of what tools you actually need because they have a great sales team that will entice you to pay for additional tools you may not even need or use.
• Each integration costs $1000 so think twice and ensure that the cost is worth it for your company.
• You should have a dedicated person at your company to handle Paycor for you because it can be a full-time job to keep up with them and to babysit the support team.

They change way too often and too much. Just when I learned it well, they change it without warning. They keep adding new integrations (which is good). They grow rapidly and are trying to get better and meet their customers’ expectations.

Medium to large companies. It’s good for big corporations too.

Some of the pros of UKG are that we can easily transfer information from the applicant profile to create the employee profile with no additional steps. Another pro is the ability for our employees to clock in and out easily from their mobile devices. Lastly, our benefits and payroll are also processed within UKG, making it a more convenient process for our organization.

We purchased UKG in 2019 to help streamline our hiring process, onboarding, and payroll system. Some of the benefits of UKG include being an all-in-one hiring, onboarding, and payroll system. I am one of the administrators of our UKG system, so I use it extensively. I am very proficient in what the system can offer, along with its downsides. The tool has significantly improved our operational efficiency since its implementation.

Some cons we have found with UKG include not being fully HR compliant; for a couple of years, we have not been able to properly run our EEO-1 reports. We use UKG to complete our I-9s and E-Verify, but that is not without constant issues. Some reporting capabilities hinder us from gathering information conveniently, often requiring us to manually maneuver the reports. Lastly, the system undergoes quarterly updates; however, each update often causes another issue in UKG, which we are not notified about until we submit a ticket. This causes many problems and makes us lose faith in new updates.

Many of their competitors are now all-in-one systems, so there isn't much difference in that aspect. Some improvements are needed to make it a perfect system, but the mobile ability for employees makes it very convenient for our staff to clock in and out from various work locations, differentiating it from its competitors.

The criteria that people should think about when buying this tool include the price; it is not an inexpensive tool, especially if purchasing all of the extended platform options such as the advanced scheduler and the leave or training modules. If a full HR compliance system is needed without manipulating the data, this system may be problematic.

UKG consistently updates its system to make improvements. They try to listen to their customers and work on ensuring they meet our needs.

UKG is best for an organization that needs a basic HRIS system.

I like that our data sits in one place - makes it easier to find. I especially like the link to e-verify, that brings me peace of mind. I also enjoy the way the user experience is set up for the pay profile.

I was not a part of the organization when they decided to begin using ADP. My understanding is, we were using a PEO, and decided to move in-house utilizing the ADP tool. It's been great for payroll and for onboarding employees. I have used it for 2.5 years at this organization within HR, and as a user at other companies. ADP has been great for managing benefits, employee pay statements, etc. It is nice to have a system that employees can self-serve.

I am not sure if I am unaware or if we just haven't done this, but I wish ADP linked to our HRIS. It has been difficult to enter manual data and an integration would be helpful. Sometimes, I also feel like the user experience as a whole is a bit wonky. It is not always the most intuitive tool to use.

I have not really used other competitors, so I can't speak to this question.

Consider integrations with your HRIS and how that would work - how manual would your processes be? Ask yourself how open enrollment could benefit from this tool. Additionally, consider how employees would find the user experience. Consider which options you will utilize and how you will communicate about them. Also, talk to ADP about what their customer service setup will look like for your organization, what will the level of support be?

The e-verify feature has been a big one. It’s been great to have that functionality for our business.

I'd say a mid to large but imagine it is good for smaller organizations, too. Large-size organizations can benefit from having data in one place.

The time-off and scheduling features of Zenefits proved to be incredibly helpful. Before using Zenefits, coordinating time off and ensuring adequate coverage was a complex process, largely because it was managed by the HR team and then passed on to the managers.

The ability to allow managers to approve their team's time-off requests saved a lot of time. In addition, each professional, including teachers, paraprofessionals, and speech pathologists, had between 3-8 professional certifications that needed tracking.

Notifying, tracking, and following up with staff for updated certifications was very time-consuming. However, once we set up the notifications and employee self-service features, the process of tracking and ensuring compliance became much easier. It also allowed employees to upload their updated credentials.

Upon establishing the HR department, we only had ADP for payroll and employee tracking. Before introducing Zenefits, we expanded rapidly from 40 employees to over 100 within a few years. We initially managed everything manually via paper applications and Excel spreadsheets. Although Excel is beneficial for data management, it became increasingly difficult as the company grew.

Additionally, we had only two HR professionals, myself included. Tasks such as onboarding new employees, data management, payroll processing, and handling time-off requests became increasingly manual and time-consuming, detracting from our ability to focus on value-added activities. Over the past two years, automating many of these labor-intensive tasks has proven invaluable.

There is a lack of customization in reporting. Although the platform includes many preconfigured reports and templates, the ability to modify specific data points is somewhat limited.

The platform also has limited customization for the user interface and dashboards. You can change the layout, color schemes, branding, and hyperlinks on the user's homepage, but further customization is limited.

Onboarding and offboarding workflows have limitations. They follow pre-determined steps that align with a general process, but you can't make many modifications to these steps.

Suggestions for improvement include the ability to modify the tracking of onboarding task milestones, customize the onboarding workflows for different roles (e.g. teaching assistant vs. teacher), and add the ability to customize approval tasks when multiple supervisors need to approve a task or transaction.

Zenefits offers many benefits over other HRIS software, such as Workday. First, the cost is significantly lower and may be more appealing to smaller businesses with a limited budget. Second, if you don’t have a dedicated IT team, the implementation of Zenefits is significantly easier and may be more ideal for smaller HR departments. Third, while it may have some limitations relative to customizing workflows, it does significantly reduce the likelihood of running into challenges with workflow.

The pricing structure is a significant aspect to evaluate. The platform's cost hinges on a monthly or annual commitment and is determined per user. Furthermore, the expense of integrating additional features such as Learning Management Systems or Performance Management should be accounted for. Features like employee self-service might offset costs otherwise spent on a dedicated HR assistant managing data changes. Lastly, ensure the platform is user-friendly for both the end-user and administrator. This platform isn't overly complex and is suitable if your HR team includes a tech-savvy member.

Zenefits, once a standalone company, has been acquired by TriNet. This significant change in ownership has broadened the scope of what Zenefits can offer, particularly in terms of integrations with other platforms. The integrations now include prominent platforms like QuickBooks and 360 Learning, along with OKTA. These developments have enhanced the functionality and usability of Zenefits, making it a more versatile tool for businesses. Among these, the integration with OKTA has proven to be profoundly beneficial. OKTA is a platform that manages user access based on roles, a feature that has found applicability in a wide range of organizations. This has resulted in Zenefits becoming more scalable and adaptable, capable of meeting the needs of a wider array of businesses.

Zenefits is an outstanding choice for small to medium-sized businesses that are operating on a tight budget and can't afford to invest heavily in HRIS software. Furthermore, since TriNet acquired Zenefits, the PEO and HR outsourcing option can be very helpful for a company with a smaller/less sophisticated HR team. This can be an incredibly beneficial strategy, particularly for businesses that are in the growth phase.

Namely has an extremely user-friendly interface that helps manage HR tasks efficiently. It integrates payroll, benefits, and performance management into one platform, simplifying key processes. The tool offers customizable reporting capabilities that provide insightful personnel data while maintaining compliance with regulations.

Namely, an automated HR solution preferred by our management after a long history of inefficient HR processes, has proven its relevance as all operations have been streamlined. Switching and gathering information from different platforms was difficult, especially when accustomed to one system's workflow.

Before introducing Namely, completing payroll, personnel records, and other internal processes was time-consuming and prone to errors. We aimed to implement automation to allow a focus on tasks like performance management rather than correcting discrepancies. Namely’s user-friendly interface, creative report design, and working tools played a crucial role in its successful implementation.

I have been using Namely for [insert your time of use], and it has made our human resource processes more efficient, improving workforce management. It has also eliminated the problem of waiting for reports, a common issue in many companies that wastes valuable time.

Customer support at Namely is slow, especially when handling urgent issues. Some customization options, like those for reports, are limited and should be more flexible. Occasional system glitches or downtimes can disrupt important HR workflows and reduce productivity.

Namely's key differentiator is its all-in-one platform, featuring an intuitive user interface that combines payroll, benefits, and performance management in one system. This reduces the need for multiple tools. Compared to platforms like ADP or Workday, Namely is much easier for non-technical users. While competitors may offer more in-depth functionality in specific areas, Namely strikes the best balance between features and simplicity, making it ideal for midsize companies seeking a full-service solution.

When investing in an HR tool like Namely, key considerations include scalability—ensuring the platform can grow with your company—and integration capabilities with other systems such as payroll and benefits providers. Ease of use is critical, as a user-friendly interface leads to higher adoption and minimal training. Additionally, it's important to assess the level of customer support provided and how responsive the vendor is when issues arise. Customization options are another important factor, as the platform’s ability to adapt to your specific HR needs can significantly impact day-to-day operations.

Namely has evolved significantly over time, enhancing its platform to meet user demands with better integration features. Originally focused on core HR management, it has expanded to include payroll management, benefits administration, and compliance tools that help companies align with regulations.

The user experience has improved with a more intuitive interface, and customizable reporting has become more robust to extract meaningful data. Namely has also responded to customer feedback by improving its customer support and onboarding processes, addressing concerns about response times and implementation smoothness.

Namely is ideal for mid-sized organizations, typically with 50 to 500 employees, that want a user-friendly HR solution covering all key HR functions. It is especially suited for companies seeking an easy way to manage payroll, benefits, and performance management without the complexities of large enterprise systems.

Namely also works well for organizations that value employee engagement and want to use data-driven insights to improve HR practices continuously. Its intuitive design makes it accessible for HR teams with any level of technical expertise.

1. Ability to have all of our offerings under one system.

2. The user experience is easy to navigate and has a modern feel and approach.

3. The system allows for a ton of customization by the customer meaning a lot of configuration can be done without the support of Workday directly to meet your needs.

Our organization purchased Workday to bring all of our previous systems under one offering. We had four different vendors supporting our HR needs at the time and we were able to bring everything under Workday.

Our previous HRIS was lacking updates that supported our team's needs and we wanted to offer an experience to employees internally that was easy to navigate and understand. Workday is easy to use, understand, and looks and feels very modern.

Also, they allow us to have payroll, recruiting, onboarding, performance, training/compliance, etc. all under one offering. Personally, I have used Workday since the fall of 2019.

1. Everything is tied to one system meaning you are glued to the ecosystem making it hard to make a switch in the future, if needed.

2. The amount of customization available is a ton making it at times hard to understand for more complex business processes.

3. The cost. It's an amazing system, but the cost is steep if that is a concern.

Overall, it's different in that everything is able to be under one offering. It's amazing to have the ability to customize your Workday for what the organization needs and it's great that they only release two updates a year for system updates.

The updates are also pushed out to all Workday customers at the same time so everything is working off the same version, unlike other offerings we've used. The ease of use and modern feel is also much different from many of its competitors. It's a great offering!

Overall, when looking at an HRIS like Workday, it's important to consider whether you are looking for a system that can house all your offerings under one system - truly, that's the benefit of getting Workday.

If your organization does not want/need that, you could find alternative options that likely could offer a great experience at a more reasonable cost.

However, for our organization, this was something we needed, and have found great value in offering to create a better experience with more efficient processes.

Workday releases two system updates a year and they are pushed out to every customer at the same time. We have seen so many good updates since we implemented Workday and many of their updates come directly from Workday Community where Workday customers give feedback and ideas for recommended system changes.

For example, there have been significant improvements to the recruiting offerings in managing requisitions, which has really helped our team more efficiently manage requisitions. Another example is when Workday added COVID vaccine tracking very quickly to meet the needs of customers when the government was requiring employers to track vaccinations.

This was outside of the normal twice-a-year releases, which was really appreciated so we were in compliance. They care, listen, and make updates when needed to support their customers.

From my experience, Workday is great for larger organizations because it's such a robust offering. If you are a smaller organization, it may be a bit overwhelming and the expense may be hard to justify.

However, if you are looking for an offering that can be a one-stop shop for everything, offer an easy to navigate experience for staff, and the ability to customize the system for your needs, Workday is great!

1. BambooHR is an incredibly user-friendly HR platform that has made it easier than ever to manage employee data.
2. it makes onboarding new employees a breeze, allowing us to quickly and accurately collect important documents with just a few clicks.
3. The powerful analytics BambooHR provides are also great for keeping tabs on performance, compensation, and attendance.

We chose BambooHR as our Human Resources software because of its expansive, easy-to-use capabilities. We wanted to automate HR processes and initially used Zoho but we found a problem integrating Zoho to meet our expectations since Zoho requires knowledge of IT. BambooHR allows us to easily manage employee timesheets, track new hire onboarding processes, create interactive checklists, and track performance goals with ease. We have been using BambooHR for almost two years now and have seen a great ROI. BambooHR has moved our HR processes into the 21st century and enabled us to make changes quickly while keeping track of valuable data that would have taken us significantly longer to include manually.

1. BambooHR does not offer a significant number of options when it comes to customizing your dashboard or user profiles.
2. BambooHR lacks many advanced reporting features.
3. BambooHR does not currently offer the ability to track vacation hours for individual employees.

Its strong suite of features make it stand out from similar tools. BambooHR simplifies the onboarding process by helping to manage employee data, providing an effective way to track hours and attendance, or designing custom workflows for tasks like vacation requests. What I particularly appreciate about BambooHR is its ability to create employee reports that are fast, intuitive, and easy to use. BambooHR also integrates seamlessly with other software such as payroll, benefits management, and mailing services. Overall in comparison to other HR tools available today, BambooHR stands above many of them. Its intuitive design and robust functionality make it my preferred choice for managing my HR processes; it gives me everything I need in one place without any hassle.

When considering BambooHR as the right software solution for your business, there are several key criteria to consider. Thoughtful evaluation of factors such as cost and implementation time frame should be taken into account to make BambooHR fits into your business plans and operations. Additionally, it’s important to understand BambooHR's functionality and its capacity for automation to guarantee you’re getting the most out of the software in terms of streamlining tasks and increasing efficiency.

By consistently listening to customer feedback, BambooHR continues to evolve and grow along with its users' needs. BambooHR now provides software solutions that allow companies to streamline their mundane, yet essential HR processes like record-keeping, onboarding, and more. BambooHR has also added more robust analytics and reporting functionality to offer real-time visibility into human capital metrics.

BambooHR is an incredibly valuable tool for businesses of all sizes looking to streamline their HR processes. It makes it simple to store employee information, set access permissions, and track important past and present data. From small independent businesses just getting started with their HR needs, to large organizations that have much more complicated paperwork requirements. because the software offers a high range of features and prices that can fit any type of business.