When we last reviewed Borderless AI, their standout feature was "Alberni," a GPT-like conversational tool. That tool has evolved and been rebranded as HRGPT, a more robust, AI-native agent we experienced firsthand in our latest demo. Unlike add-on bots in competitor platforms, HRGPT is deeply embedded throughout Borderless’ workflows. It consolidates global compliance intelligence, your internal company data, and employment contracts to instantly answer nuanced HR questions.

During our live test, we asked HRGPT to generate compliant employment contracts for hires in Brazil and Singapore. It produced error-free drafts in under a minute, adjusting for local regulations automatically. We also explored onboarding tasks, where HRGPT dynamically assembled checklists based on each country's legal requirements.

Payroll remains a key strength: Borderless’ infrastructure avoids the common EOR practice of pre-funding payroll weeks in advance. This frees up working capital for businesses and ensures employees get paid faster, with Borderless processing salary payments as soon as client funds are transferred—a significant differentiator we haven’t seen in legacy vendors.

However, Borderless does fall short in some areas. The platform currently lacks direct integrations with leading HRIS systems, which may not appeal to larger organizations seeking a unified HR tech stack for their international workforce. We also found the reporting and analytics features to be fairly basic during our testing, limiting the ability to create detailed, custom reports or perform deep data analysis—a drawback for companies needing advanced workforce insights.

That said, another area we appreciated was customer service. Borderless’ support team is fully based in North America and staffed with experienced payments and compliance professionals who work as an extension of your team.